In a guest blog for youTalk-insurance, Sheena Thomson, a crisis and issues communications leader, examines approaches to reputation management, why insurers and brokers must pay close attention in a post-coronavirus world, and some top-line guidance on how to do this successfully.
There is an expression in the media; “If it bleeds, it leads”.
In a guest blog for youTalk-insurance, Managing Director Paul Handleigh reminds us to spare a thought for our past insurance colleagues and friends as part of our VE Day celebrations this Friday.
Friday will be a cause for double celebration in my household. Admittedly the second cause for celebration will be more sombre, but it will be a celebration nonetheless.
The radio was on in the background last weekend whilst I was wrestling my way through the doorstep of paper that is The Sunday Times.
I was stopped in my tracks when I heard the radio presenter mention that according to the charity Refuge, phone calls to The National Domestic Abuse helpline had increased by 25% since the Coronavirus lockdown had started.
youTalk-insurance Founder and Managing Director Paul Handleigh makes a plea to people working in the UK general insurance industry not to forget about their retired friends and much-loved ex-colleagues during the Coronavirus crisis. Remembering that it is these same people that helped to build some of the companies (some legacy) that many people in the sector now work for.
In the 9 years that youTalk-insurance has been going, my highly dedicated small team have worked hard to serve up over 670 free newsletters to our incredibly large and extremely loyal community of subscribers (that’s you if you are reading this).
I mention this, only because if you have enjoyed our free service, I have a ‘one time’ small favour to ask…
What’s Paul talking about now…
A call for brokers and insurers to share stories of their good deeds
It can’t have escaped anyone’s notice that in the midst of the current crisis the insurance industry has been getting its customary ‘Crisis Kicking’ in the media. It's been dissapointing to see that this includes some insurance publications too.
Matthew Moore, President and Managing Director of Liberty Specialty Markets, says it is possible for the insurance industry to create stability amid 2020’s still-volatile political climate.
2020 is going to bring some interesting challenges including:
How will the FCA try to deal with dual pricing?
How will government and the insurance industry work together to ensure that consumers and businesses are protected from increased flood risks?
As a country, how will we ensure that all blocks of flats clad in combustible material are remediated or the risks suitably mitigated?
Will we see a properly hard market with insurers pulling out of lines of business left, right and centre?
As the good ship ‘UK General Insurance’ dips slowly below the horizon of 2019 into what promises to be an exciting and challenging year ahead, I thought I would take just a few moments of your time to thank each and every visitor (that’s you if you are reading this) to the youTalk-insurance website during 2019.
Serious enquiries only - no time wasters...
With capacity expected to constrict even further next year, more and more brokers will likely be hoping that delegated authority (DA) arrangements will help them to grow their business in a very challenging marketplace. They will want to partner with solid insurers on these schemes and of course provide excellent products and services to their all-important customers.
