None of us in the insurance community will have been watching the telly over the last few days and not been deeply moved by the harrowing sounds and images coming out of Ukraine.
I for one know that I’ve run out of superlatives to describe the horror that the Ukrainian people, ordinary people like you and me, are having to endure.
hubb's Rump Insurance ad campaign has been met with overwhelming public positivity as the 8-part insurance mockumentary exploded across social channels, nearing over 100k combined views in less than a week.
We always knew that it would ruffle a few feathers and that some will be left privately seething. But nobody could honestly identify with this to take offence.....could they?
Following COP26, which now seems like a lifetime away, if you're like me, I’m sure you would have been heartened by the sentiment, announcements, commitments and promises made by some of the industry’s senior leaders in and around carbon emission reduction and sustainability.
What’s not to like about the insurance industry playing its part in the saving of planet earth…
Insurance brokers play a vital role as a trusted advisor of the insured
Yet a recent survey we undertook of commercial business owners, on average, scored their trust of their insurance broker at only 6.4. That is in fact lower than the score they gave for insurers themselves (6.9).
So why, in an industry built on a promise, is trust is no longer being built with customers?
You survived when Direct Line (in the 1980’s) started selling cheap insurance to consumers. Then there was the growth of the internet and price comparison sites, where we saw more people buying their personal and small business insurance based on headline information, checklists, and cost.
And how have you survived?
The UK justice system was facing enormous challenges, long before the coronavirus pandemic and lockdowns. Tony Buss, MD of ARAG, explains how access to justice was already declining in the UK, how the legal profession has adapted and what the longer-term consequences are likely to be.
It is no secret that the UK justice system has been struggling for some time.
Justice and the population’s ability to access it are not easy things to quantify, but some measures are clear and irrefutable.
In a guest blog for youTalk-insurance, Sheena Thomson, a crisis and issues communications leader, examines approaches to reputation management, why insurers and brokers must pay close attention in a post-coronavirus world, and some top-line guidance on how to do this successfully.
There is an expression in the media; “If it bleeds, it leads”.
In a guest blog for youTalk-insurance, Managing Director Paul Handleigh reminds us to spare a thought for our past insurance colleagues and friends as part of our VE Day celebrations this Friday.
Friday will be a cause for double celebration in my household. Admittedly the second cause for celebration will be more sombre, but it will be a celebration nonetheless.
The radio was on in the background last weekend whilst I was wrestling my way through the doorstep of paper that is The Sunday Times.
I was stopped in my tracks when I heard the radio presenter mention that according to the charity Refuge, phone calls to The National Domestic Abuse helpline had increased by 25% since the Coronavirus lockdown had started.
youTalk-insurance Founder and Managing Director Paul Handleigh makes a plea to people working in the UK general insurance industry not to forget about their retired friends and much-loved ex-colleagues during the Coronavirus crisis. Remembering that it is these same people that helped to build some of the companies (some legacy) that many people in the sector now work for.
