Insurance brokers play a vital role as a trusted advisor of the insured
Yet a recent survey we undertook of commercial business owners, on average, scored their trust of their insurance broker at only 6.4. That is in fact lower than the score they gave for insurers themselves (6.9).
So why, in an industry built on a promise, is trust is no longer being built with customers?
You survived when Direct Line (in the 1980’s) started selling cheap insurance to consumers. Then there was the growth of the internet and price comparison sites, where we saw more people buying their personal and small business insurance based on headline information, checklists, and cost.
And how have you survived?
The UK justice system was facing enormous challenges, long before the coronavirus pandemic and lockdowns. Tony Buss, MD of ARAG, explains how access to justice was already declining in the UK, how the legal profession has adapted and what the longer-term consequences are likely to be.
It is no secret that the UK justice system has been struggling for some time.
Justice and the population’s ability to access it are not easy things to quantify, but some measures are clear and irrefutable.
In a guest blog for youTalk-insurance, Sheena Thomson, a crisis and issues communications leader, examines approaches to reputation management, why insurers and brokers must pay close attention in a post-coronavirus world, and some top-line guidance on how to do this successfully.
There is an expression in the media; “If it bleeds, it leads”.
In a guest blog for youTalk-insurance, Managing Director Paul Handleigh reminds us to spare a thought for our past insurance colleagues and friends as part of our VE Day celebrations this Friday.
Friday will be a cause for double celebration in my household. Admittedly the second cause for celebration will be more sombre, but it will be a celebration nonetheless.
The radio was on in the background last weekend whilst I was wrestling my way through the doorstep of paper that is The Sunday Times.
I was stopped in my tracks when I heard the radio presenter mention that according to the charity Refuge, phone calls to The National Domestic Abuse helpline had increased by 25% since the Coronavirus lockdown had started.
youTalk-insurance Founder and Managing Director Paul Handleigh makes a plea to people working in the UK general insurance industry not to forget about their retired friends and much-loved ex-colleagues during the Coronavirus crisis. Remembering that it is these same people that helped to build some of the companies (some legacy) that many people in the sector now work for.
In the 9 years that youTalk-insurance has been going, my highly dedicated small team have worked hard to serve up over 670 free newsletters to our incredibly large and extremely loyal community of subscribers (that’s you if you are reading this).
I mention this, only because if you have enjoyed our free service, I have a ‘one time’ small favour to ask…
What’s Paul talking about now…
A call for brokers and insurers to share stories of their good deeds
It can’t have escaped anyone’s notice that in the midst of the current crisis the insurance industry has been getting its customary ‘Crisis Kicking’ in the media. It's been dissapointing to see that this includes some insurance publications too.
Matthew Moore, President and Managing Director of Liberty Specialty Markets, says it is possible for the insurance industry to create stability amid 2020’s still-volatile political climate.
