Back in the 1980’s I started working in this glorious world of insurance. I still love it! So much has changed and the vast majority of it for the better. I certainly don’t use as much carbon paper as I did back then and I haven’t seen a microfiche for a good few years. The talent joining our industry is awesome. But one thing that always strikes me as not having progressed as much are the presentations brokers make on behalf of clients.