Turnover has grown to almost £12m at insurance, risk and wealth management group Thomas Carroll, with client retention at a record high of 96 per cent.
The company reported a pre-tax profit of £1.9m in the year to 31 December 2020, up 13.4 per cent and an increase in turnover to £11.7m, up 4 per cent.
Appointed to the position of Finance Director in 2020, joining Chief Executive Officer Rhys Thomas and the group’s Board of Directors, Sarah Edwards commented:
“The COVID-19 pandemic reinforced the importance of building resilience into our operating model and proactively supporting clients to do the same. Preparation enabled us to quickly adopt digital working practices to weather uncertainty, remain fully operational and more. Thomas Carroll’s philosophy of reinvesting profits back into the business continued with a focus on wellbeing, promotions, recruitment and digital customer communications.”
Approaching its 50th year, Thomas Carroll was founded in 1972 and now has offices in Caerphilly, Swansea, Haverfordwest, Newport, Hereford and London.
Rhys Thomas, Chief Executive Officer added:
“Our aim is to continue to be recognised as a leading employer and contribute positively to the communities in which we operate. By investing in our team, we believe we can develop engaged and high performing people, who in turn provide the best possible service to our clients. As a business wholly owned by our employees, the group board is confident around our ability, ambition and passion to grow as a fiercely independent company.”