FCA warns insurers to protect customers wellbeing during cost-of-living squeeze


Authored by the FCA

The Financial Conduct Authority (FCA) is concerned that as pressure mounts on household budgets some customers may cut-back on the insurance they need, leaving them without protection.  

The government has announced further support for consumers and businesses for energy costs and in the September fiscal event, including a two-year energy-price guarantee for households. While this will help tackle the pressure on household budgets, some people may still consider cutting back on insurance cover.

The FCA is taking action to support households, by writing to insurance industry CEOs (download a copy HERE) to make sure their customers are protected from unnecessary products or add-ons and unfair penalties. Where poor practice is found, the FCA will quickly intervene to protect customers from harm.

Customers, including businesses, in financial difficulty are also more likely to need to pay for their insurance monthly through premium finance. They may also be the most affected by general interest rate rises and have a higher likelihood of not being able to make a payment.

If customers face increasing difficulty paying bills or repaying debts, the impact on them is unlikely to be purely financial. Consumers will be more likely to face pressures on their physical and mental health, which in turn could worsen the impact of their financial difficulties.