Insurers 'it's time to think the unthinkable' and be more customer centric

Stuart-Sutherland,-Head-of-Liability-Lines,Liberty-Specialty-Markets

Insurers are guilty of spending too much time looking inwards at their own industry rather than outwards at their customers. This, argues Stuart Sutherland, Liberty Specialty Markets’ Head of Casualty, has led to rigid thinking and a blinkered view – but change is possible.

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