Liberty Specialty Markets awarded prestigious Service Quality Marque by Gracechurch
Authored by Liberty
Liberty Specialty Markets (LSM) has been awarded the prestigious Service Quality Marque (SQM) for 2024 by the independent insurance research consultancy, Gracechurch. This is the eighth year running that LSM has been awarded the SQM.
LSM is one of a small number of London insurers to have received this recognition in 2024. This accolade is presented annually to claims teams of London Market insurers known for consistently delivering outstanding claims service. The award recipients are identified based on evidence collected from claims brokers, as well as evaluations of insurers' communications and commerciality ratings. To qualify for the award, all winners surpassed the threshold of receiving 75% or more positive ratings over the preceding year.
Scott Kellers, London Head of Claims at LSM, commented: “We are honoured to be recognised for the quality and consistency of our claims service. We work hard to ensure that our clients always receive exceptional service, and to be recipients of this award for the eighth consecutive year, is testament to our consistently high standards of service delivery that we provide along all stages of the claims process.”
Ben Bolton, Managing Director, Gracechurch Consulting, commented: “LSM's size does not stop it from communicating effectively and giving brokers the personal touch. LSM’s highly knowledgeable staff, team depth and communication stand out to brokers, who know that the service they receive will always be technically astute and delivered in a way that makes it easy for them and their end clients.”
First launched in 2017, the Service Quality Marque is awarded to businesses that excel in consistent service quality based on the Gracechurch Claims Service Report.
About Liberty
Liberty Specialty Markets offers specialty and commercial insurance and reinsurance products across key UK, European, Middle East, US and other international locations.
We provide brokers and insureds with a broad range of products through both the Company and Lloyd’s markets and have over 1,700 staff in approximately 65 offices. Liberty Specialty Markets was established in September 2013 bringing together Liberty’s company, syndicate and reinsurance operations into one combined operation, composed of three business units: Commercial, Specialty, and Reinsurance (Liberty Mutual Re). This integrated approach means brokers and clients can benefit from our global reach and operating efficiencies.
Liberty Specialty Markets is part of global insurer, Liberty Mutual Insurance Group, a diversified global insurer, formed in 1912 and headquartered in Boston, Massachusetts. Liberty Mutual is the 5th largest global insurer based on 2017 gross written premium, with over 50,000 employees in 30 countries and economies around the world. Our purpose is to help people embrace today and confidently pursue tomorrow. The promise we make to our customers throughout the world is to provide protection for the unexpected, delivered with care. We achieve this by offering a full range of personal, commercial, and specialty Property & Casualty insurance coverages. Our customers’ trust has earned us the 68th spot on the Fortune 100 list of largest corporations in the U.S., based on 2017 revenue.