Aviva video: How Aviva is combatting claims fraud
Pete Ward, Aviva’s Head of Claims Counter Fraud (team winner of the Insurance Times Excellence in Fraud Mitigation Gold Award 2023) and Rachael Harkins, Head of Strategy, Casualty Claims (team winner of the Insurance Times Award 2023 for Challenger of the Year – Supplier), recently caught up to discuss the impact of claims fraud and the steps being taken to mitigate the rising costs of fraudulent claims at Aviva.
Take a look at this short video and find out what Pete and Rachael think the future landscape looks like for fraudulent claims.
About Aviva
Aviva Insurance Limited is one of the UK’s leading insurance companies, part of the Aviva group with 34 million customers Worldwide. Aviva Insurance has been in the insurance business for more than 300 years.
In UK commercial, the insurance market remains challenging for insurance brokers and customers, due to the ongoing economic conditions. Aviva Insurance are focusing on improving our processes to ensure Aviva provide commercial customers with insurance cover at an acceptable price. Insurance brokers also recognised our excellent customer service by voting us Insurance Times General Insurer of the Year in 2012, for the second year running. youTalk-insurance sharing Aviva insurance news and video.