RSA 2020 Half Year Results: adapting to a different normal

Authored by RSA

We’re only half way through 2020 but so much has already happened this year, particularly with the coronavirus pandemic affecting customers, employees and wider communities.

Our 2020 Half Year Results give you the financial picture, but that only tells one side of the story. All around the world, we’ve been working hard to adapt to the changing circumstances, so we can continue to deliver good service to our customers and do our bit to support local causes.

Here are a few snapshots of some of our innovations and initiatives from around the world over the last six months.

MORE TH>N supports NHS workers fighting coronavirus in the UK

NHS workers received priority service, free courtesy cars and extended cover for home emergencies.

MORE TH>N, our UK personal insurance brand, gave customers who work for the National Health Service (NHS) extended insurance cover to say thank you for their efforts in battling coronavirus. NHS workers received priority service, free courtesy cars and extended cover for home emergencies, giving them extra peace of mind and helping them focus on saving lives. Thank you NHS!

Helping UK communities hardest hit by COVID-19

The £100m fund will provide immediate relief to charities affected by COVID-19.

With coronavirus hitting communities across the UK, we’ve donated to the COVID-19 Support Fund. The £100m fund will provide immediate relief to charities affected by COVID-19, as well as a longer-term programme of support for people and communities where there is the greatest need. We also launched a community grant programme to support small, local charities and community groups responding to the Coronavirus pandemic, awarding 168 UK charities grants totalling £283,500!

Trygg-Hansa in Sweden enhances online claims experience for customers

51% of personal insurance claims are now being submitted online.

With customers increasingly looking for online services, particularly following the coronavirus pandemic, Trygg-Hansa in Sweden has been focused on creating new effortless customer journeys through its iClaims programme. As a result, more than half (51%) of personal insurance claims are now being submitted through our easy online platform.

Tackling loneliness among the elderly in Denmark

In Denmark, Codan partnered with DaneAge, to launch a joint campaign focused on loneliness.

In Denmark, Codan partnered with DaneAge, who represent elderly people’s rights, to launch a joint campaign focused on loneliness – an issue that has been made even more prominent due to COVID-19. The campaign aimed to recruit visitors for elderly people suffering from loneliness, switching to telephone calls, rather than face-to-face visits during the pandemic. A massive 1,520 Danes have since volunteered for the service.

New drone technology takes flight in Canada

EagleView Pilot uses drones to assess exterior damage to property.

In RSA Canada, we launched our EagleView Pilot, which uses  drones to assess exterior damage to property, such as roof damage following a storm. This not only helps us to settle claims more quickly for customers, but also helps with social distancing during the pandemic.

123.ie in Ireland puts smiles on faces at a difficult time

123.ie in Ireland introduced surprise initiatives for customers, sending hampers or flowers to those affected by the virus.

123.ie in Ireland introduced surprise and delight initiatives for customers, sending hampers or flowers to those affected by the virus, for example, if they were forced to miss a wedding or a special birthday.

Introducing contactless payments in the Middle East

Al Ahlia introduced contactless payments to help keep customers and staff safe during the pandemic.

In Oman, Al Ahlia introduced contactless payments to help keep customers and staff safe during the pandemic. The technology eliminated the need for customers to use cash or physically swipe cards to pay their premiums, helping to reduce potential exposure to the virus.

Moor support for the cruise liner industry

Our Marine team in the UK used data to live track vessels, helping to reduce the potential for damage during lockdown.

Coronavirus restrictions caused much of the cruise liner industry to cease operations, leaving many ships moored at harbours around the world and putting them at risk of mechanical issues and weather damage. Our Marine team in the UK stepped in to use data to live track the vessels, review their recent movements and spot any causes for concern, helping to reduce the potential for damage during the lockdown.

Knowledge sharing is caring

The webinars hosted over 2,600 brokers across just the first two sessions.

With many working from home over the last few months, RSA Canada offered brokers educational webinars to help them hone or learn new skills while at home. The webinars hosted over 2,600 brokers across just the first two sessions.

RSA supports local communities in the Middle East

RSA contributed towards the ‘10 million meals’ campaign, providing meals to low-income families and individuals.

The impacts of COVID-19 span beyond those who contract the virus. In the United Arab Emirates (UAE), RSA contributed towards the ‘10 million meals’ campaign, providing meals to low-income families and individuals in the area. We’ve also donated essential items to Senses, a residential and day care facility for children with special needs.