QBE European Operations appoints Scott Jacobs as Head of Core Claims


Authored by QBE

In his new role, Scott (pictured) will lead a department operating across multiple lines of business, handling claims up to a value of £500,000. His role is based in Leeds and reports to Mike East, Claims Director.

Scott joined QBE in 2011, and most recently was a Service Excellence Manager in Core Claims. He takes over from Nathan Fuller, who was recently appointed Chief Operations Officer, QBE International.

Mike East, Claims Director, QBE European Operations, said: “I am delighted that Scott will take on this new role to drive our strategic priorities across core claims. He has been instrumental in introducing an innovative culture across the QBE claims function, including the implementation of bionic technology to ensure our claims employees have more time to focus on customers.”

Scott Jacobs, Head of Claims, Core, European Operations added: “I look forward to continuing to focus on embedding a customer centric culture, increasing operational efficiency and building an expert and empowered workforce for the future.”


About QBE

QBE European Operations is part of QBE Insurance Group, one of the world’s leading international insurers and reinsurers and Standard & Poor’s A+ rated. Listed on the Australian Securities Exchange, QBE’s gross written premium for the year ended 31 December 2018 was US$13.7 billion.

As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large client base.

We understand the crucial role that effective risk management plays in all organisations and work hard to understand our clients’ businesses so that we offer insurance solutions that meet their needs – from complex programmes to simpler e-trading solutions – and support them in minimising their risk exposures. Our expert risk management and rehabilitation practitioners focus on helping clients improve their risk management so that they may benefit from a reduction in claims frequency and costs.

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