NMU recognised in broker satisfaction Survey honours list


Authored by NMU

Here at NMU, we are firmly committed to delivering outstanding service – whether through our underwriting expertise, innovative products, or our ability to handle claims quickly and efficiently, brokers’ satisfaction is always our key concern

To that end, we are immensely proud to have recently been recognised in Insurance Age’s Broker Satisfaction survey, winning ‘Gold’ in the category of Commercial Lines – Strongest for Service Award.

The research project conducted by Insurance Age, questioned brokers on a number of key performance metrics for commercial lines, property and high-net worth insurance – identifying a list of top-level providers over the last year. With over 7,000 data points, the survey was one of the largest in the market and included a further ‘deep dive’ poll which looked specifically at insurers strengths and weaknesses.

In the category of Commercial Lines, the deep dive poll into strengths and weaknesses placed ourselves in the first, receiving an average satisfaction score of 78.13%.

Speaking on NMU’s performance in the survey, Insurance Age’s editor Sian Barton said: “We had many plaudits for NMU on various fronts including the products, underwriting quality and speed of decision making. When you consider there were 20 insurers within total included in this area of the research, these are strong showings indeed.”

NMU CEO, David Perfect added “It’s needless to say that we are delighted with these results and honoured to be regarded as one of the leading service providers for Commercial Lines insurance in the industry, especially amid a challenging 18 months. This achievement is a testament to the NMU team’s expertise who immediately embraced working from home and since, hybrid-working. We thank each and every broker who voted for us.”



About NMU

NMU is an award-winning provider of specialty insurance solutions

We are the first choice for brokers looking for specialty insurance, offering solutions that are not simply off-the-shelf, but built upon a real understanding of the risks faced by policyholders. This, together with our ability to write risks such as storage, installation, construction and exhibitions outside of the UK and offer terrorism cover on overseas property, sets us apart from the competition.

You can count on us, when you need us most! We are NMU

Our team of professionals based across the UK, provides customers with an in-depth product knowledge and a real personal service.

We provide bespoke insurance products that are not simply off-the-shelf solutions, but built upon a real understanding of the risks faced by policyholders as well as offering added value services to benefit our clients.

Our product and services range comprises:

Cargo InsuranceMarine cargo policies cover goods during import and export, including any incidental storage, as well as domestic distribution. Stock throughput polices can cater for all this plus other, intentional storage…read more

Freight Liability InsuranceCovering the liabilities to which hauliers, freight forwarders and warehouse keepers are exposed when they contract to move or store goods owned by others…read more

Engineering InsuranceCovering contractors’ all risks (CAR), erection all risks (EAR) and contractors’ plant; machinery movement (and installation), breakdown and business interruption; deterioration of stock; and electronic risks…read more

Marine Equipment InsuranceCovering remotely-operated and autonomous underwater equipment – ROVs, AUVs and the like…read more

Terrorism and Sabotage InsuranceStandalone terrorism cover can be a more flexible and cost-effective alternative to traditional placement routes…read more

Motorsport InsuranceDesigned for commercial risks, our motorsport policy offers 24/7 cover for teams at all levels across all disciplines…read more

Cyber InsuranceProviding SMEs with a simple, robust solution for cyber liabilities, cybercrime and restorative support…read more

Risk ControlWhilst we pride ourselves on our claims service, there is far more benefit to policyholders in preventing loss and damage in the first place…read more

Online FacilitiesTo complement our award-winning service, we use online facilities to assist NMU policyholders and brokers alike…read more

Claims ManagementWe pride ourselves on prompt and efficient claims management, which is supported by the use of independent surveyors and adjusters to quantify larger losses and to give advice on mitigation measures…read more

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