Update on changes to the Motor Insurance Database (MID)
Authored by NIG
The Motor Insurers’ Bureau (MIB) replaced the MID portal with a new online platform called Navigate in early May 2024.
Since then, Navigate has suffered intermittent outages which continue to impact user experience. The MIB are aware of the issues surrounding Navigate and have provided assurances that they are prioritising fixes and working to stabilise the portal.
Support with accessing the Navigate portal
The Navigate portal can be accessed here: https://navigate.mib.org.uk
Existing MID portal users (prior to May 2024) which had a valid email address assigned to their MID user ID have been transferred to Navigate. Follow these steps to activate your Navigate account:
- Locate the MIB email containing an activation link from noreply@identity.mib.org.uk
- Follow the onscreen instructions via the activation email to set up your Navigate account.
If your activation email is no longer available, you can request a new one by completing this form Contact Us – Navigate (mib.org.uk)
Password reset requests can only be self-served on the Navigate portal, by selecting, ‘Forgot your password?’ on the Navigate sign-in web page.
If your email address was not correct on the MID prior to May 2024, or you did not previously have access to the MID portal, please contact: MIDHelpdesk@nig-uk.com
About NIG
We’ve been experts in commercial insurance for 125 years.
The National Insurance and Guarantee Corporation (NIG) is a broker only insurer; we believe in getting to know both the brokers we work with and their clients’ businesses, building trusted partnerships that last for the long-term. Our highly experienced underwriting team are focused on working with brokers to identify and understand the risks faced by UK enterprises. Together, with our risk control experts and risk management tools we develop solutions to help UK enterprises reduce and mitigate key exposures. We offer a wide range of products with flexibility to create tailored insurance cover and when clients need us, claims are dealt with quickly and fairly through a proactive claims approach.
Our trading model has been designed to reflect the differing requirements of how brokers like to trade, with regional offices, National Trading Centre, National Schemes Centre, eTrade Centre of Excellence and dedicated experts for specialist sectors.
We’re investing in new technology to make us even easier to trade with. We’re launching an online risk management resource supported by our in-house Risk Control Team and introduced online claims submissions to speed up the claims process, minimising disruption to clients’ businesses. We are also the only insurer two years running with a five-star rating for both TheHub and Software Houses, in the Insurance Times 2019 and 2020 eTrade survey.
We are dedicated to making UK enterprises more resilient.
NIG is a wholly owned subsidiary of Direct Line Insurance Group plc, providing stability and financial strength. Our policies are underwritten by U K Insurance Limited.