NIG's TheHub wins Best Insurer Extranet at Tech & Innovation Awards 2020
Authored by NIG
We’re thrilled and very proud to have won ‘Best Insurer Extranet’ for TheHub at the Insurance Times Tech & Innovation Awards 2020.
In the midst of a global pandemic, the 2020 winners were revealed in a special virtual ceremony, hosted once again by comedian and writer Ivo Graham. The event celebrates those outstanding initiatives, individuals and teams embracing emerging opportunities, and leading the charge for a better customer experience in a fast-changing industry.
The judges said…
We were up against some impressive entries in the category, and the judges said of NIG and TheHub, “A stand-out performance in this year’s Insurance Times eTrading survey saw NIG achieve five stars for an impressive second consecutive year. A fantastic presentation highlighted current eTrading capabilities, achievements and future innovations that will benefit the broker customer”.
The judges went on to say “We were particularly impressed that feedback from brokers and interactions with broking agents had resulted in direct changes that reduced the response time to referrals, improved the journey, and implemented value-added services”.
Improvements big and small
Some of TheHub’s notable improvements since the 2019 awards include:
- Time-saving features that enable easier uploads, reviews of cover, and quicker completions of Property Owners and Mini Fleet quotes
- Lead optimisation for Business Package to help brokers win more business
- Faster decision-making due to increased quotability, fewer referrals, and more authority for underwriters
- More know-how through investment in the team’s expertise and knowledge
- Better communications including an improved Live Chat service
The four Ps
It’s great to see our investment in improving our eTrading platform, products, processes and people recognised by the industry. It builds on our position as the only insurer ever to be awarded five stars for TheHub and Software Houses for two years running by Insurance Times.
Onwards and upwards
For us, it’s all about further strengthening our eTrading proposition – and building on our commitment to offer more choice, while making it simpler, quicker and easier for brokers to trade with us.
Nick Makin, eTrade Business Manager at NIG, commented “This award recognises all the hard work our teams have put in to ensure TheHub is always available, easy to use, and enables direct access to our underwriters. Our extranet is central to our overall service – from providing multi-channel access to underwriters empowered to clear referrals first time, to evolving underwriting appetite and provision of value-added services that differentiate NIG and support brokers in winning business.”
About NIG
We’ve been experts in commercial insurance for 125 years.
The National Insurance and Guarantee Corporation (NIG) is a broker only insurer; we believe in getting to know both the brokers we work with and their clients’ businesses, building trusted partnerships that last for the long-term. Our highly experienced underwriting team are focused on working with brokers to identify and understand the risks faced by UK enterprises. Together, with our risk control experts and risk management tools we develop solutions to help UK enterprises reduce and mitigate key exposures. We offer a wide range of products with flexibility to create tailored insurance cover and when clients need us, claims are dealt with quickly and fairly through a proactive claims approach.
Our trading model has been designed to reflect the differing requirements of how brokers like to trade, with regional offices, National Trading Centre, National Schemes Centre, eTrade Centre of Excellence and dedicated experts for specialist sectors.
We’re investing in new technology to make us even easier to trade with. We’re launching an online risk management resource supported by our in-house Risk Control Team and introduced online claims submissions to speed up the claims process, minimising disruption to clients’ businesses. We are also the only insurer two years running with a five-star rating for both TheHub and Software Houses, in the Insurance Times 2019 and 2020 eTrade survey.
We are dedicated to making UK enterprises more resilient.
NIG is a wholly owned subsidiary of Direct Line Insurance Group plc, providing stability and financial strength. Our policies are underwritten by U K Insurance Limited.