NIG wins ‘Best Insurer Extranet’ for TheHub for second year running


Authored by NIG

We’re delighted to have won ‘Best Insurer Extranet’ for TheHub at the Insurance Times Tech & Innovation Awards 2021 – and especially proud to have won this award two years running.

This year’s awards took place at the Royal Lancaster London on the evening of Wednesday 3rd November – a welcome return to normality after last year’s virtual ceremony. Back by popular demand, comedian and writer Ivo Graham hosted the event, which celebrates the very best in UK general insurance technology and innovation.

In the judges’ words…

Recognising the distinctive strengths of TheHub, the judges “were particularly impressed with the tools implemented to enhance user experience, as well as the continued drive to innovate. Impressive clarity of vision for the future, coupled with a desire to transform insight into action, made for a compelling winner.”

Recent improvements

Since the 2020 awards, we’ve enhanced and improved TheHub in several ways:

Trade look-up tool – a quick and easy solution to see what trades are acceptable, and on which products, removing the need to start processing a quote before finding out whether it’s possible for a particular trade.

Quick requote – enabling requotes from the bottom of every page of the risk capture, rather than having to navigate through the whole section to resubmit a quote following an amendment.

Companies House look-up – a name-look-up tool for limited companies that automatically completes their full trading name, registered address and year established, saving brokers time.

Increased self-service functionality for property owners and tradesmen –brokers can now transact a policy through its entire life cycle (quote, buy, amend, renew, cancel) without underwriter involvement.

More improvements to come

Dan Burton, eTrade Portfolio Manager at NIG, commented, “It’s great to be recognised by the industry for our market-leading extranet platform, for the second year in a row. It’s down to all the hard work put in by everybody at NIG.  It doesn’t stop there however, and we will continue to make improvements based on feedback from our broker partners.”

Find out how you can get more from eTrading with NIG here, or speak to your NIG contact.


About NIG

We’ve been experts in commercial insurance for 125 years.

The National Insurance and Guarantee Corporation (NIG) is a broker only insurer; we believe in getting to know both the brokers we work with and their clients’ businesses, building trusted partnerships that last for the long-term. Our highly experienced underwriting team are focused on working with brokers to identify and understand the risks faced by UK enterprises. Together, with our risk control experts and risk management tools we develop solutions to help UK enterprises reduce and mitigate key exposures. We offer a wide range of products with flexibility to create tailored insurance cover and when clients need us, claims are dealt with quickly and fairly through a proactive claims approach.

Our trading model has been designed to reflect the differing requirements of how brokers like to trade, with regional offices, National Trading Centre, National Schemes Centre, eTrade Centre of Excellence and dedicated experts for specialist sectors.

We’re investing in new technology to make us even easier to trade with. We’re launching an online risk management resource supported by our in-house Risk Control Team and introduced online claims submissions to speed up the claims process, minimising disruption to clients’ businesses. We are also the only insurer two years running with a five-star rating for both TheHub and Software Houses, in the Insurance Times 2019 and 2020 eTrade survey.

We are dedicated to making UK enterprises more resilient.

NIG is a wholly owned subsidiary of Direct Line Insurance Group plc, providing stability and financial strength. Our policies are underwritten by U K Insurance Limited.

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