NIG replace lost or damaged tech within 24 hours
Authored by NIG
The challenge - Working patterns have undergone a vast overhaul since the pandemic. As of May 2022, nearly a quarter (24%) of workers are hybrid working, splitting their time between working from home and the office, while 14% are working exclusively from home. There’s also evidence many workers are doing the occasional day from home. In spring 2022, 38% of working adults reported having worked from home at some point over the past seven days – up from 12% before Covid-19.
This shift towards hybrid working means we’re more reliant than ever on our tech to keep us connected. And it also means devices such as laptops are at greater risk of being lost and/or damaged as they are regularly moved from location to location.
How we can help
We’re introducing a new claims offer for all NIG Office and Business from Home customers with immediate effect.
We’ll now aim to replace specific items such as laptops, mobile phones and other vital bits of kit within 24 hours of a claim being agreed, causing minimal disruption to the business.
This is an automatic offer – no need to opt in or fill in any lengthy forms. If NIG insure these items under the customer’s Office or Business from Home policy the offer will automatically be applied to eligible items.
For more details, the full T&Cs of our Office and Business from Home policies can be found on nig.com.
About NIG
We’ve been experts in commercial insurance for 125 years.
The National Insurance and Guarantee Corporation (NIG) is a broker only insurer; we believe in getting to know both the brokers we work with and their clients’ businesses, building trusted partnerships that last for the long-term. Our highly experienced underwriting team are focused on working with brokers to identify and understand the risks faced by UK enterprises. Together, with our risk control experts and risk management tools we develop solutions to help UK enterprises reduce and mitigate key exposures. We offer a wide range of products with flexibility to create tailored insurance cover and when clients need us, claims are dealt with quickly and fairly through a proactive claims approach.
Our trading model has been designed to reflect the differing requirements of how brokers like to trade, with regional offices, National Trading Centre, National Schemes Centre, eTrade Centre of Excellence and dedicated experts for specialist sectors.
We’re investing in new technology to make us even easier to trade with. We’re launching an online risk management resource supported by our in-house Risk Control Team and introduced online claims submissions to speed up the claims process, minimising disruption to clients’ businesses. We are also the only insurer two years running with a five-star rating for both TheHub and Software Houses, in the Insurance Times 2019 and 2020 eTrade survey.
We are dedicated to making UK enterprises more resilient.
NIG is a wholly owned subsidiary of Direct Line Insurance Group plc, providing stability and financial strength. Our policies are underwritten by U K Insurance Limited.