Liberty Specialty Markets awarded prestigious Service Quality Marque by Gracechurch


Liberty Specialty Markets has been awarded the prestigious Service Quality Marque (SQM) for 2023 by the independent insurance research consultancy, Gracechurch.

This is the seventh year running that LSM has been awarded the SQM, every year since the SQM’s launch.

LSM is one of eight London insurers to receive this distinction in 2023. The SQM is awarded annually to the claims teams of London Market insurers rated for consistently excellent claims service. The winners of the award are determined by evidence gathered from specialist claims brokers and the insurers’ communications and commerciality ratings. The winners all exceeded the threshold of 75%+ positive ratings over the previous year.

Mike Gillett, Chief Claims Officer at LSM, commented: “We are honoured, once again, to be recognised for the quality and consistency of our claims service. Our team aims to deliver exceptional value at every stage of the claims journey, through our integrated claims, underwriting, and risk management services. We are pleased that their diligent work was once again recognised.”

First launched in 2017, the Service Quality Marque is awarded to businesses that excel in consistent service quality based on the Gracechurch Claims Service Report.

Authored by Liberty Specialty Markets


About Liberty

Liberty Specialty Markets offers specialty and commercial insurance and reinsurance products across key UK, European, Middle East, US and other international locations.

We provide brokers and insureds with a broad range of products through both the Company and Lloyd’s markets and have over 1,700 staff in approximately 65 offices. Liberty Specialty Markets was established in September 2013 bringing together Liberty’s company, syndicate and reinsurance operations into one combined operation, composed of three business units: Commercial, Specialty, and Reinsurance (Liberty Mutual Re). This integrated approach means brokers and clients can benefit from our global reach and operating efficiencies.

Liberty Specialty Markets is part of global insurer, Liberty Mutual Insurance Group, a diversified global insurer, formed in 1912 and headquartered in Boston, Massachusetts. Liberty Mutual is the 5th largest global insurer based on 2017 gross written premium, with over 50,000 employees in 30 countries and economies around the world. Our purpose is to help people embrace today and confidently pursue tomorrow. The promise we make to our customers throughout the world is to provide protection for the unexpected, delivered with care.  We achieve this by offering a full range of personal, commercial, and specialty Property & Casualty insurance coverages. Our customers’ trust has earned us the 68th spot on the Fortune 100 list of largest corporations in the U.S., based on 2017 revenue.

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