Liberty Specialty Markets awarded 2021 Outstanding Service Quality Marque

Liberty-Specialty-Markets-awarded-2021-Outstanding-Service-Quality-Marque

Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group, has been awarded the 2021 Outstanding Service Quality Marque by Gracechurch, the independent insurance research consultancy.

It is awarded annually to businesses who are proven to deliver outstanding claims service. The winners are selected from the results of independent robust evidence gathered from specialist claims brokers.

LSM is one of six London insurers to receive this accolade in 2021. The winning insurers were all strongly recommended by claims broking specialists and consistently highly rated for communications, commerciality and maintaining strong relationships.

Mike Gillett, Chief Claims Officer at LSM, commented: “I’m very proud of our Claims team for how they have been able to keep putting customers first, particularly throughout the challenging circumstances of the last year. Having recognition from the market means a lot to us, and we look forward to working with our broking partners to continue developing ways of providing outstanding service to customers in the coming months and years.”

Commenting on the announcement Phil Hobbs, Deputy Managing Director at Liberty Specialty Markets, said: “I’m delighted that the efforts of the LSM claims team has been recognised by Gracechurch again. Our consistent success comes from acting as an integrated team which prioritises service to customers – quite simply, we aim to deliver superior value by supporting clients at every stage of their relationship with us.”

First launched in 2017, the Service Quality Marque is awarded to businesses that excel in consistent service quality based on the Gracechurch Claims Service Report.

Authored by Liberty Specialty Markets

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About Liberty

Liberty Specialty Markets offers specialty and commercial insurance and reinsurance products across key UK, European, Middle East, US and other international locations.

We provide brokers and insureds with a broad range of products through both the Company and Lloyd’s markets and have over 1,700 staff in approximately 65 offices. Liberty Specialty Markets was established in September 2013 bringing together Liberty’s company, syndicate and reinsurance operations into one combined operation, composed of three business units: Commercial, Specialty, and Reinsurance (Liberty Mutual Re). This integrated approach means brokers and clients can benefit from our global reach and operating efficiencies.

Liberty Specialty Markets is part of global insurer, Liberty Mutual Insurance Group, a diversified global insurer, formed in 1912 and headquartered in Boston, Massachusetts. Liberty Mutual is the 5th largest global insurer based on 2017 gross written premium, with over 50,000 employees in 30 countries and economies around the world. Our purpose is to help people embrace today and confidently pursue tomorrow. The promise we make to our customers throughout the world is to provide protection for the unexpected, delivered with care.  We achieve this by offering a full range of personal, commercial, and specialty Property & Casualty insurance coverages. Our customers’ trust has earned us the 68th spot on the Fortune 100 list of largest corporations in the U.S., based on 2017 revenue.

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