Aviva makes enhancements to their Office & Surgery product


Authored by Aviva

Weʼve made some enhancements to our Office & Surgery product to allow you to place more business online without the need for referral.

What’s new?

The following enhancements are effective from Monday 18 September 2023 on both Fast Trade and Acturis eTrade.

Widening our acceptance criteria:

  • We’re doubling our upper limits for Stock in Trade* from £50,000 to £100,000
  • We’re doubling our upper limits for Computers from £250,000 to £500,000

These changes have been made as a direct result of broker feedback and following our continuous review of common referrals and declines to make sure weʼre delivering you more online quotes the first time round.

Additional changes

Due to the ongoing challenge of claims inflation in the market, and to help keep our rates as competitive as possible for your clients, the standard excess for Office & Surgery and Shop & Salon has increased from £250 to £350.

Helping you drive great customer outcomes

Weʼve also introduced a new ʻProtect what matters to you and your businessʼ insert into our policy document suite on both Fast Trade and Acturis eTrade thatʼs designed to help you demonstrate the added value we offer your clients. Youʼll see this as ʻFree resources to help you protect your businessʼ within the document options section.

This new insert highlights the range of free resources that are available to your clients to help them protect their people, their property and their business; it also includes telephone numbers and links to help them easily access these benefits. Thereʼs two different versions – one specifically designed for our Package products and one for Minifleet.

We want to hear from you

We’d love to hear how these documents are helping you promote the strength of our offering and how your clients are reacting to them. Tell us what you think by selecting ʻFeedbackʼ within the ʻOptionsʼ menu in Fast Trade.




About Aviva

Aviva Insurance Limited is one of the UK’s leading insurance companies, part of the Aviva group with 34 million customers Worldwide. Aviva Insurance has been in the insurance business for more than 300 years.

In UK commercial, the insurance market remains challenging for insurance brokers and customers, due to the ongoing economic conditions. Aviva Insurance are focusing on improving our processes to ensure Aviva provide commercial customers with insurance cover at an acceptable price. Insurance brokers also recognised our excellent customer service by voting us Insurance Times General Insurer of the Year in 2012, for the second year running. youTalk-insurance sharing Aviva insurance news and video.

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