Aviva makes changes and enhancements to Property Owners

Authored by Aviva

Earlier this month, we updated you on a market-wide change to Property Owners. This initiative from Polaris aims to update digital trading standards, improving ‘straight through’ quotability for Property Owners.

As part of this work, an updated question set has been rolled out across the market, effective Monday 18 October. You’ll notice this when placing and renewing business via Fast Trade and Acturis eTrade.

You can find out more information about this change by reading this article published on Monday 4 October.

We’ve also made some changes of our own

While updating the question set, we’ve also taken the opportunity to make a number of enhancements to our online Property Owners product.

For Fast Trade and Acturis eTrade

• Increasing Sums Insured limit from £5m to £7.5m - the new limit relates to the total premises Sums Insured per location and is applicable for all commercial premises, including those with a residential element.
• Changes to assumptions and declarations – we’ve made some improvements to ensure that the statements in our documentation are reflective of the quote journey.
• Refining premises address field – you’ve told us that sometimes, the address returned after a postcode search doesn’t always contain everything you need. We’re using the ‘Premises Address Field’ to allow you to manually enter the name of the premises if it doesn’t pull through automatically after a postcode search.

Acturis eTrade only

• Improved rating notes – moving forward, rating notes will be placed within the relevant section, with ‘note types’ used where applicable. This will make it easier to understand and explain our offering to your clients.
• Reduced risk updating  – we’ve made improvements to the way we present contents cover so that it displays exactly as you’ve selected it, removing any uncertainty around the level of cover being provided.

These enhancements have been designed to improve our quotability rates and increase your user experience, allowing you to place even more business online with Aviva. These changes take effect on Fast Trade and Acturis eTrade from Monday 18 October 2021.

Based on your feedback

The changes outlined today for Property Owners form part of our commitment to continuing to improve our online proposition.

This year alone, we’ve launched a new digital Cyber product, refreshed our Management Liability offering, made enhancements to Commercial Combined and Minifleet, as well as hundreds of smaller incremental changes.

You’re at the heart of everything we do, and your feedback is instrumental in helping us continue to refine and improve in the future.

If you’d like to leave us some feedback on today’s changes - or any other comments you may have – select ‘Feedback’ within the ‘Options’ menu in Fast Trade and tell us what you think.