A customer guide to Aviva Claims


Lately the world has shifted in all directions, but our commitment to delivering Claims service excellence has never wavered. Claims is always at the heart of our thinking – ultimately it’s why we’re here. Whether it’s a large corporate or a home insurance customer, we take pride in the trust placed in us and want to ensure the right support is provided every step of the way.

Whatever the claim – from the simple to the complex – our experts are on hand to resolve things as quickly and painlessly as possible. They truly care about looking after your customers and putting their needs at the centre of everything they do.

To help convey this we’ve developed a new Claims Guide for you and your customers – it’s an overview of what we offer, what they can expect, and the ways in which we’re here to help.

You can read about how we’re tough on fraud, continue to champion for industry reforms and our belief in working together to keep premiums low for genuine customers.

You can find out more about our people too - from our qualified teams of desk experts to our onsite field force, from our centres of excellence available 365/24/7 to our technical claims teams specialising in major losses – it’s them that make the Aviva difference.

We continually invest in new innovations and ways of working to develop our claims service – we will communicate any updates here on our News section and as always, invite your feedback.

Download our guide here and find out what your customers can expect when they need us most. Feel free to share with them directly. 


About Aviva

Aviva Insurance Limited is one of the UK’s leading insurance companies, part of the Aviva group with 34 million customers Worldwide. Aviva Insurance has been in the insurance business for more than 300 years.

In UK commercial, the insurance market remains challenging for insurance brokers and customers, due to the ongoing economic conditions. Aviva Insurance are focusing on improving our processes to ensure Aviva provide commercial customers with insurance cover at an acceptable price. Insurance brokers also recognised our excellent customer service by voting us Insurance Times General Insurer of the Year in 2012, for the second year running. youTalk-insurance sharing Aviva insurance news and video.

Latest video

Aviva 2020 results video featuring CEO Amanda Blanc

Watch CEO Amanda Blanc providing a market update in relation to Aviva plc’s 2020 preliminary results.CLICK HERE to download the transcript click here for more