ARAG shortlisted for two Customer Service Excellence Awards


Authored by ARAG

ARAG has been shortlisted in two different categories in the UK Customer Service Excellence Awards, to be presented at a ceremony in London, on March 23.

The nominations are for the Best Vulnerable Customer Initiative and Customer Experience in a Crisis awards, and both concern initiatives that ARAG undertook during the pandemic to help resolve some of the difficult circumstances created for policyholders by Covid-19.

Commenting on the announcement, Head of Claims Chris Millward said:

“It’s always great to have our efforts acknowledged like this, but I’m particularly pleased that our teams have been recognised in this way, as both nominations concern solutions that they came up with, very quickly, to help resolve some very difficult situations that arose in the wake of Covid-19.

ARAG always strives to be both flexible and imaginative in our approach, but the way that our teams responded to unforeseeable situations, in the midst of a global crisis was a credit to them.”


About ARAG

ARAG UK is a specialist legal insurance provider and is part of the internationally recognised ARAG Group which serves 14 countries worldwide.

Providing several emergency assistance insurance products and an innovative range of Before-the-Event and After-the-Event legal insurance products and services, ARAG UK prides itself on its client-focused approach. This has been recognised by the industry following the results of the Insurance 360 Legal Expenses Insurers Study in which ARAG UK was voted 'best legal insurance provider'. youTalk-insurance sharing ARAG UK insurance news. 

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