Connectivity – employees working from home challenges


Authored by Allianz Legal Protection

As Lockdown 3 continues, many of us who previously wouldn’t be, are still working from home juggling everything from Zoom calls and the daily to-do list to wellbeing and exercise.

For those affected, the working day is now spent in the same place as out of work hours, or at least within the same building. So, amongst the general challenges that are, to an extent, within our control; what happens when the unavoidable occurs that prevents effective working?

In this blog, we explore some of the issues associated with connectivity that may arise with employees working from home where there is no legal precedent in respect of the employment law position. 

Wi-Fi has stopped working

If an employee’s home broadband fails meaning they can’t work, what can an employer do?  Can they refuse to pay the employee, insist they take holiday or do they have to pay the employee even though they can’t work? Currently there is limited clarity in respect of the law around these situations.

The employer isn’t under an obligation to pay the employee in these circumstances so the employee may prefer to take holiday rather than lose pay. However, in practice, given the exceptional circumstances at the moment it would be good practice for an employer to be sympathetic, depending on the length of time the employee’s internet is down for.

In the case of moving home and no internet set up yet, it would be expected for an employee to take annual leave until their internet is set up or make arrangements so that they have access to it to carry out their work.

Safety first

If the employer’s office is open then they would normally be entitled to insist on the employee attending the office, because they’re no longer able to work from home they should be legally entitled to travel. But this is dependent on the office being Covid-19 secure and any individual characteristics of the employee which might make this unreasonable, for example, if they’re particularly vulnerable.

Flexible working

As long as the employee makes every effort to get back up and running as soon as possible, then they should be given the opportunity to make the time up in the future – particularly taking into account that a lot of employees will no longer spend time commuting to and from work. 

Given the unique situation in which we find ourselves, many employers will be faced with new situations where it can be difficult to make a decision and the law is undeveloped in these types of scenarios so it could be down to moral judgement. To help navigate the law in these challenging times, employers may have access to free and unlimited legal advice as part of their legal expenses policy they can access so it will be worth checking this in line with the policy terms and conditions.


About Allianz

Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group,  a leading integrated financial services provider and the largest property and casualty insurer in the world.  

The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do. 

Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.  

Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey.  Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz.  youTalk-insurance sharing Allianz Insurance news and video


Latest video

Allianz - Planning ahead considerations when re-starting businesses after lockdown

In this short video from Allianz, Andy Miller, Loss Control Technical Manager, highlights key considerations for business owners looking to reopen after temporarily... click here for more