Allianz receives 7th marque for claims service as brokers rate expertise and relationships
Authored by Allianz
Insurance consultancy Gracechurch has awarded Allianz its Service Quality Marque (SQM) for the seventh year in a row, after UK regional brokers rated Allianz Commercial’s claims service as consistently outstanding.
The annual independent research found that Allianz ratings were particularly strong for relationships and expertise, as the business insurer struck the right balance between in-person claims handling and online capability through Claims Hub.
Overall, the net promoter score (NPS) for Allianz was high throughout 2022, with a market-leading position in motor, as well as accident and health (A&H), according to the Gracechurch survey.
Gracechurch managing director Ben Bolton commented: “Allianz is one of the largest players in the UK market and its service quality is impressive: investment in claims portal technology has been executed really well, achieving a great balance between people and tech and setting a high bar for the competition.”
Margaret Scott, director of claims strategy & customer experience at Allianz Commercial, added: “Our claims-handling teams are gaining the recognition they absolutely deserve. Their expertise and customer focus are making a difference – and our broker partners have noticed it. It’s giving us further motivation to pursue our claims strategy and deliver excellent service.”
Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group, a leading integrated financial services provider and the largest property and casualty insurer in the world.
The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do.
Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.
Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey. Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz. youTalk-insurance sharing Allianz Insurance news and video