Allianz makes payments on 75% of all covered BI claims

Allianz Chief Claims Officer Graham Gibson

Authored by Allianz

Since the beginning of the first lockdown in 2020 and throughout the year, Allianz Insurance has been making payments on Business Interruption claims where it believes there is cover provided by the policy. At the end of January 2021, a total of 1832 interim and final claims payments had been made to customers on covered claims, representing 75% of the total number of covered claims.

Graham Gibson, chief claims officer, Allianz Insurance, said: “Allianz has taken a fair and balanced view on submitted Covid claims, resulting in many payments being made. The Supreme Court ruling handed down on 15 January provided a degree of clarity and has endorsed the decisions Allianz has made to date. The judgement is very technically complex and it will take some time to digest what it means for each customer, however Allianz has identified a small number of claims potentially affected by the case and we have contacted all customers who are affected by the judgement in line with the FCA guidelines and have already been in touch with our brokers to explain our next steps.

“Unfortunately, the reporting of the ruling has raised expectations amongst many small businesses in particular and Allianz has received a significant increase in business interruption claims over the last three weeks, the vast majority of which provide no cover. Fortunately we have established processes in place to deal with a surge in claims caused by any major event, including online communication and additional claims handler support, as and when our business requires it.”

He added: “We are acutely aware that the coronavirus pandemic has had a severe impact on many of our policyholders and we have every sympathy with those affected. Allianz also understands that policyholders with BI cover will naturally wish to explore the question of whether or not it responds to the losses that they have suffered. Equally, however, it is vital for the functioning of such insurance and for the benefit of policyholders with valid claims that Allianz should only pay claims in cases where the policy requirements are satisfied.”

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About Allianz

Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group,  a leading integrated financial services provider and the largest property and casualty insurer in the world.  

The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do. 

Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.  

Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey.  Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz.  youTalk-insurance sharing Allianz Insurance news and video

 

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