Allianz launches new digital claims hub and App
Portal provides end-to-end claims notification and tracking for brokers and fleet managers
Allianz Insurance has introduced the Allianz Claims Hub, a digital platform for brokers and motor fleet customers to report motor fleet claims and track all types of motor claims. Allianz’s Claims App, Allianz Notify, has also been launched to enable fleet drivers to quickly and easily report their own claims.
The Allianz Claims Hub is an online portal which allows brokers and fleet managers to take the management of commercial motor fleet claims into their own hands, by providing secure and convenient end-to-end claims notification and tracking.
Brokers and customers can notify motor fleet claims 24 hours a day, seven days a week, using a simple and dynamic question set which allows Allianz to progress claims straight away. The portal also provides the capability for supporting documents and images to be uploaded securely and swiftly at any stage in the journey.
The Allianz Claims Hub’s self-service claims tracking facility allows users to efficiently check the status of commercial motor claims, including motor fleet and motor trade road risk claims. It provides access to relevant financial information including reserves and payments, plus details of instructed third parties such as solicitors and vehicle repairers. If a vehicle repair is being carried out by an Allianz Approved Repairer, the tracking tool will also provide updated information about the status of that repair.
The Allianz Notify App allows motor fleet managers and drivers to report their own claims quickly. Drivers can submit a claim directly at a time that’s convenient for them and securely exchange insurance details with any other parties involved in an incident. On average, using Allianz Notify, drivers can make a claim in three to five minutes.
Margaret Scott, head of claims strategy and customer experience, Allianz Insurance, commented: “Businesses across the UK are currently facing unprecedented challenges. At this time it has never been more important for us to provide as much support as we can and make the claims process as easy as possible for our broker partners and customers.
“I’m proud that the Allianz Claims Hub allows our customers to quickly and conveniently notify and track motor fleet claims. Alongside the Allianz Notify App, we believe these digital claims assets will bring significant improvements to the claims journey for both our broker partners and motor customers.”
Authored by Allianz
Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group, a leading integrated financial services provider and the largest property and casualty insurer in the world. The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do.
Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations. Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey. Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz. youTalk-insurance sharing Allianz Insurance news and video
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