Allianz launches Live Chat to enhance motor claims journey
Allianz Insurance has announced the addition of Live Chat to the Allianz Claims Hub, which will allow brokers to have an online conversation with an expert motor claims handler.
This new functionality is the first in a series of digital enhancements Allianz plans to make to its Claims Hub. It will provide brokers with the option to start a live web chat and receive real-time updates on motor claims, including details of recovery and liability positions, repair authorisations and payment schedules of claims.
Brokers will also be able to use Live Chat to arrange a motor engineer’s inspection or send documents to Allianz. The service will be available Monday to Friday and brokers will be able to receive a transcript of the conversation for their records.
The move follows the introduction of the Allianz Claims Hub earlier this year, a digital platform for brokers and motor customers to report and track motor fleet and motor trade claims, in addition to Allianz’s usual phone and email channels.
Margaret Scott, head of claims strategy and customer experience, Allianz Insurance, commented:
“I’m really proud to have launched Live Chat, which we believe makes us one of the first insurers to enable brokers to speak directly to a claims handler via a digital chat. This is the next iteration in our roadmap of enhancements to the Allianz Claims Hub and I’m really excited about the great plans we have to further improve the digital channels within our motor claims journey.
“We are confident that this will be a game-changer for our claims service delivery and it’s another important step in our digital journey to improve our customer communication by offering the human touch where it’s needed, through the most effective channels.”
Authored by Allianz
Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group, a leading integrated financial services provider and the largest property and casualty insurer in the world. The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do.
Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations. Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey. Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz. youTalk-insurance sharing Allianz Insurance news and video
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