Allianz Commercial promotes Eibhlin Swan to newly created role of Head of Claims Customer Delivery


Allianz Commercial has merged the claims operations area with the supply and experts team, promoting Eibhlin Swan to the newly created role of head of claims customer delivery.

As head of supply and experts, Eibhlin has been responsible for overseeing supplier services, claims investigators and motor engineers. The outgoing head of claims operations Graham Stait will be moving to a regional manager role in February. Eibhlin is keen to align the operations area, responsible for people and digital capabilities, with the supply and experts team, enhancing their collaboration and delivering streamlined service for brokers and customers.

Eibhlin joined Allianz in 2012 as part of the management trainee graduate scheme and has held a number of leadership roles since. As branch manager in Maidstone, she led the delivery of the SME distribution and technical strategy. In 2021, she joined the claims management committee when she became head of supply and experts, with a focus on digitalisation and sustainability.

As head of claims customer delivery, Eibhlin will report to chief claims officer Graham Gibson, who commented: “We’ve been striving to align various areas of Allianz Claims to deliver the best possible service for brokers and customers. This new leadership position for Eibhlin will enhance that tight cooperation. Besides, her experience in digitalisation and sustainability will be great assets in her new role as these are increasingly crucial for claims.”

Allianz Claims has made a couple of other appointments

Head of claims handling centre Leanne McGarrity is moving from Milton Keynes to Birmingham, where she’ll be replacing Sarah Smith, who will start a new role focusing on claims efficiency and customer experience.

Authored by Allianz 


About Allianz

Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group,  a leading integrated financial services provider and the largest property and casualty insurer in the world.  

The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do. 

Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.  

Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey.  Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz.  youTalk-insurance sharing Allianz Insurance news and video


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