Allianz Claims appoints Chantelle Carroll as Process and Improvement Manager


Authored by Allianz

Allianz Claims has appointed Chantelle Carroll to the newly created role of process and improvement manager, in charge of a team driving new technologies, innovation, and improving processes that foster personalised claims solutions.

Chantelle joined Allianz earlier this month from the Eden Motor Group, where she was business change manager. Prior to this, she held claims management roles at LV=, RSA and Esure, building a wealth of insurance experience and management skills.

Chantelle now leads the Process, Performance and Planning (PPP) team at Allianz Commercial and reports to head of claims strategy and customer experience Margaret Scott.

“The PPP team is instrumental in driving improvements to our processes and service, both internally and for our customers,” comments Margaret Scott. “In her new role, Chantelle will help to drive innovation and change, supporting us to continue delivering excellent service.”

Chantelle Carroll adds: “This is an exciting role and I am excited to join Allianz at this time of change. Many new technologies are available, from image recognition to machine learning, but how can they help us better process claims and deliver a best in industry service to our customers? We will be focussing on how we can utilise technology to support our claims handing colleagues to deliver an exceptional customer journey”


About Allianz

Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group,  a leading integrated financial services provider and the largest property and casualty insurer in the world.  

The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do. 

Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.  

Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey.  Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz.  youTalk-insurance sharing Allianz Insurance news and video


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