Allianz appoints future-proof Approved Repairer Network
Authored by Allianz
- EV repairs and ADAS recalibration among key selection criteria
- Two national suppliers and six regional groups have been chosen as repair partners
- Bodyshops are required to be able to offer green parts
Allianz Insurance is appointing its new Approved Repairer Network (ARN) for motor claims, having selected repairer partners best placed to keep pace with the vehicle technology revolution.
During the tender process, the commercial insurer looked closely at bodyshops’ facilities, equipment and skills to repair electric vehicles and to recalibrate ADAS (Advanced Driver Assistance Systems).
Allianz also carefully reviewed customer experience, in particular key-to-key times and progress updates, as well as repairers’ sustainability efforts.
The new network, effective 1 November, is made up of two national suppliers and six regional groups to implement a more locally-focused approach.
To choose its new partners, Allianz analysed the challenges facing the repair sector, from parts inflation to skills shortages to technical innovation, and identified those bodyshops best equipped to take them on. Technological considerations were particularly important because lease vehicles make up much of Allianz’s fleet book and tend to be less than four years old. That is why all selected suppliers can repair electric vehicles and most sites have in-house ADAS recalibration.
Allianz also decided to work with repairer groups that are certified carbon neutral or working towards it, and whose methods prioritise repairs over replacement. The insurer requires its approved bodyshops to be able to offer green parts – when available and with customer acceptance.
Allianz hopes brokers will encourage customers to take advantage of the approved network. Repairers have delegated authority, which prevents delays. Competitive contractual rates are in place, resulting in reduced costs, and approved repairers guarantee the work for the lifetime of ownership.
Colin Davies, head of supplier services for claims at Allianz Insurance, commented:
“We know that our customers expect a high-quality repair with minimal vehicle off-road time and that’s why we placed such focus on technological capabilities and repairer processes. We’re confident our new partners, with their regional footprint, their skills, their ethos, will deliver a market-leading repair proposition and high customer satisfaction.”
Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group, a leading integrated financial services provider and the largest property and casualty insurer in the world.
The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do.
Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.
Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey. Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz. youTalk-insurance sharing Allianz Insurance news and video
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