Allianz appoints Emily Mills to the new role of Operations Manager for Claims
Allianz Insurance has promoted Emily Mills to the newly created position of operations manager for claims. The role will bolster Allianz’s ongoing investment in digitalisation and continuous improvement of customer service delivery.
Emily will lead on data and automation projects designed to enhance claims experience and support customers. She will be reporting to operations manager Ben Truseler.
In her previous role as broker partner manager, based in Bristol, Emily led a team of underwriters and created a central hub servicing brokers, delivering both excellent customer ratings and employee engagement. She took part in the Allianz UK Pathway Leadership Programme and in the most recent Allianz global transformation programme, in which she supported the sales workstream lead.
Emily started her career with Cornhill Direct in 1998 and held various positions at Petplan and Allianz, whose commercial division she joined in 2009 as a sales controller. She then became a contact centre manager, before being appointed as broker partner manager in 2014.
Allianz’s chief claims officer, Graham Gibson, commented:
“Emily has a fantastic track record in developing innovative solutions and leading transformation projects. She will be a great asset to the claims team as we strive to deliver a personalised claims experience for our customers, bolstered by market-leading digital technology and quality data.
“Emily has a solid insurance background and a strong focus on delivering results for customers. I am proud that our internal talent pool includes people like her, who are testament to Allianz’s investment in learning and development (L&D) and their own determination to gain futureproof skills.”
Authored by Allianz
About Allianz
Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group, a leading integrated financial services provider and the largest property and casualty insurer in the world.
The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do.
Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.
Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey. Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz. youTalk-insurance sharing Allianz Insurance news and video