Allianz 2023 claims fraud savings hit £77.4m


Authored by Allianz

Reporting on its 2023 fraud results, Allianz Commercial detected £77.4m worth of claims fraud in 2023 - up from £70.7m in 2022 - with application fraud savings of £1.95m. The current cost-of-living crisis is having a continued impact on businesses with the financial struggle leading to an increased insurance fraud threat.

Claims Fraud detection overall has increased by 10% from the prior year with the use of the Allianz machine learning tool, Incognito, boosting detection rates alongside the dedicated work of the claims validation teams.

Key trends include a marked increase in the attempted use of false Confirmed Claims Experience (CCE’s), the commercial equivalent of a no-claims bonus, which shows a potential link to ID theft of genuine companies. While 2022 saw a reduction of ‘crash for cash’ motor accidents, this trend was reversed in 2023 with a 25% increase in referrals.

Other trends in motor fraud include a continuous issue with mopeds and couriers inducing and fabricating incidents. Allianz has also identified similar accidents with pedal cycles and pedestrians which could be linked to the changes in the Highway Code.

In the Casualty space, the rise in professional enabler led fraud continues and within the property arena Allianz recorded a 41% increase in investigations relating to deliberate non-disclosure compared to 2022. This included policyholders falsifying previous claims history and not disclosing criminal convictions or directorships of liquidated companies.

James Burge, head of counter fraud, Allianz Commercial commented: “We have seen an uptick across the board on all aspects of insurance fraud in 2023. Our success in detection and preventive measures lies in the superb collaboration across our teams, with effective strategies and support from our suppliers and leadership teams. We remain focussed on fraud detection to protect our honest customers in 2024.”


About Allianz

Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group,  a leading integrated financial services provider and the largest property and casualty insurer in the world.  

The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do. 

Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.  

Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey.  Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz.  youTalk-insurance sharing Allianz Insurance news and video


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