Allianz’s service rated best in class for claims notification across all lines of business
Authored by Allianz
Gracechurch regularly surveys brokers about the claims service they receive from mid-market insurers and we’re thrilled to have improved our rankings in the latest wave. In particular, brokers rate our First Notification Of Loss (FNOL) as best in class across all lines – motor, property, casualty.
Graham Gibson, Chief Claims Officer at Allianz Insurance, said:
“I’m extremely pleased the continuous improvement we’re making is creating a better experience for our customers. The mid-year survey result reflects the feedback we’re seeing from brokers on a daily basis and recognises the work we’ve done to date. We’ve a lot of activity underway to help us to continue to simplify and improve our service through enhanced communication, consistency and technology.”
While identifying areas for improvement, the latest wave of the survey also found that brokers appreciate our self-service online portal, the Allianz Claims Hub, our good relationships with them, timely responses, efficient claims handling, good communication and prompt settlements.
Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group, a leading integrated financial services provider and the largest property and casualty insurer in the world.
The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do.
Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.
Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey. Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz. youTalk-insurance sharing Allianz Insurance news and video