@hannnx_ Hi Hannah, thanks for bringing this to my attention. Please can you DM us so I can ask a few more questions to help look into this for you. Many thanks, Giorgia
@DianaButt Hi Diana, thank you for your message. Please can you DM us so I can ask a few more questions regarding your claim to help arrange a call back for you. For your own personal security I would advise you remove your tweet as it includes a lot of personal information. Thanks, Giorgia
@LeannePollard9 Hi Leanne, sorry you're having difficulty getting through to us. Please can you DM us so I can ask a few more questions to help arrange a call back for you. Many thanks, Giorgia
@FionaAtkinson5 Sorry for the slow reply Fiona, i'm sorry you have struggled to get hold of us. Please can you send us a direct message with your policy reference and the claims number you are trying to call so we can investigate for you. Kind regards, Rachel
@newall_gary Hi Gary, we have sent your request onto the team and have also shared your other posts regarding your dissatisfaction so the team are aware. For GDPR purposes, please can you remove your tweet that references your personal information & our colleague's full name. Thanks, Rachel
@Dmorris75David Hi David, sorry that your claims form has not arrived yet. I will speak to the team and see if we can send via email instead. Kind Regards, Rachel
@4ChordsNoNet Sorry that you're struggling to get hold of us. Please can you send us a DM with your policy and contact details and we can follow up for you? Kind Regards, Rachel
@baird_gillian @Dmorris75David Hi Gillian, please can you DM your details and we can follow up. Unfortunately due to the volume of enquiries there are many customers phoning at this time and it's taking a lot longer than usual for us to be able to arrange callbacks. Thanks, Rachel
@Dmorris75David Sorry you have been struggling to get hold of us and also that you have received a reply that says we will be in contact within 3 working days. I have seen your email and we have sent this onto the team for you. Kind Regards, Rachel
@newall_gary @Paymentshield Thank you for providing further information, Gary. I've noted your information down and will get this across. I do suggest that you remove the tweets that include your private information on this public forum. Best Wishes, Giorgia
@newall_gary @Paymentshield Thank you Gary. I need to ask for your policy/claim reference number and mobile number please to help arrange a call back for you. I'd recommend you don't send us your mobile number publicly. Best Wishes, Giorgia
@JonHall007 Hi Jonathan, thanks for your message. Please can you DM us so I can ask a few more questions to help provide a call back for you. Many thanks, Giorgia
@newall_gary @Paymentshield Hi Gary, please can you DM us so I can ask a few more questions to help arrange a call back for you. For GDPR purposes please can you also remove your tweet that references Alex's full name. Many thanks, Giorgia
@logicisrelative @DWPDigital @RachelLou26 @RachelPoole78 What a treat, let's hope your new team will 'brie' as kind! We look forward to welcoming you Dave!
@simonrees73 Hi there, please can you send a message to social@coveainsurance.co.uk with your policy reference and contact details and we can arrange this for you. Thanks, Rachel
Unfortunately some of our teams are experiencing problems with the phone lines this morning. If you're struggling to get through to our commercial claims team, or have an underwriting query, please DM us. Our underwriting contact sheets can be found here https://t.co/9GonfVYLA0
@Stevenr89815320 Hi Steven, I'm sorry that you're not happy. Please could you DM us with some more information so that we can look into your concerns? Thanks, Rachel
☎️We're really sorry! We're having some problems with our phone lines today, so you may have trouble connecting. Please email the team where possible, or you can DM us with your claim/policy reference & contact details and we'll arrange a call back. ☎️
@Daniels41837955 @HantsPolice Hi Daniel, sorry that you're not happy and you got pulled over by the police too. Please can you send your details to social@coveainsurance.co.uk so that we can investigate for you. Kind Regards, Rachel
@lucyoz2000 Hi Lucy, I'm very sorry that you're struggling to get through. Please could you email social@coveainsurance.co.uk with your contact details, policy/claim reference and what team you were trying to get hold of so that we can arrange a call back for you. Thanks, Rachel