NIG MD Sonya Bryson’s 2022 end of year message
Authored by NIG
It’s that time of year and a chance to once again say a huge thank you for your support through another extraordinary year. It’s been a pleasure to see lots of you in person, especially at the first BIBA since 2019, with the big reveal of our refreshed brand. The new strapline and logo reflect our continued focus on working with you to achieve more as we expand our risk appetite.
As we approach the festive season, no doubt, like us, you are reflecting on the past year and the challenges we face in 2023. Our partnership is more important than ever to help us jointly navigate the economic climate with accelerated inflation and market conditions.
Over the last 12 months, we have been working on new initiatives to enhance our offering to brokers, including enhancing the Risk Assist proposition. We’ve updated the content, added new tools, and launched an “Ask the Expert” app.
Alongside propositions, we’re investing in people. We’ve continued to develop our Risk Control Surveyor apprentices to ensure that we can continue to survey ‘in-house’ and succession plan. Our National Trading Centre continues to go from strength to strength. The recent addition of five new P&C underwriters will create additional bandwidth alongside various new recruits throughout our regional network. Relationships are at the heart of everything we do, so it is important that we are available when you need us. We are investing in a new telephony system and are making the necessary changes, so that you can reach us first time, every time.
We are always seeking to improve our policies to meet the evolving needs of your clients. We have extended our Motor Fleet & Mini Fleet wordings to include cables and batteries for EVs, as well as cover for charging points. We will continue to grow our established position in the EV market. We have listened to your feedback and made it easier to trade Premier Property Owners with our new sophisticated rating model.
We always aim to improve what we do and how we do it. But, most importantly, the strong relationships with you that we have built and nurtured together make all the difference. Our partnership provides the momentum for a strong start in the New Year, and 2023 will see us continuing to achieve more together.
Best wishes for the festive season and a Happy New Year. See you in 2023!
Sonya Bryson
MD NIG
About NIG
We’ve been experts in commercial insurance for 125 years.
The National Insurance and Guarantee Corporation (NIG) is a broker only insurer; we believe in getting to know both the brokers we work with and their clients’ businesses, building trusted partnerships that last for the long-term. Our highly experienced underwriting team are focused on working with brokers to identify and understand the risks faced by UK enterprises. Together, with our risk control experts and risk management tools we develop solutions to help UK enterprises reduce and mitigate key exposures. We offer a wide range of products with flexibility to create tailored insurance cover and when clients need us, claims are dealt with quickly and fairly through a proactive claims approach.
Our trading model has been designed to reflect the differing requirements of how brokers like to trade, with regional offices, National Trading Centre, National Schemes Centre, eTrade Centre of Excellence and dedicated experts for specialist sectors.
We’re investing in new technology to make us even easier to trade with. We’re launching an online risk management resource supported by our in-house Risk Control Team and introduced online claims submissions to speed up the claims process, minimising disruption to clients’ businesses. We are also the only insurer two years running with a five-star rating for both TheHub and Software Houses, in the Insurance Times 2019 and 2020 eTrade survey.
We are dedicated to making UK enterprises more resilient.
NIG is a wholly owned subsidiary of Direct Line Insurance Group plc, providing stability and financial strength. Our policies are underwritten by U K Insurance Limited.