Important Changes to NIG Customer Data
Authored by NIG
Following the acquisition of our broker led commercial business by RSA, part of the Intact group, we are delighted to announce that as of 1st May 2024 NIG and FarmWeb will become part of RSA and the Intact Group.
In order for us to continue providing you and your customers with a seamless service, we are arranging for the customer data that we hold to be transferred from UKI’s ownership to RSA. This is necessary to allow us to continue servicing your customers’ needs and to provide you and your customers with renewal quotations.
We will also transfer your customers’ payment information so that renewal payments can be processed easily should your customer accept our renewal quotes.
Customers who are sole traders or unincorporated businesses have the right (under data protection legislation) to opt out of the proposed transfer. Should you receive instructions from your client to opt out, please contact us by 12 April 2024 at nig.ci@directlinegroup.co.uk with a copy of your customer’s request to opt out.
Please be aware that if your customer chooses to opt out, we will be unable to provide you with a renewal quote and their cover with us will come to an end as of the renewal date.
Please direct any questions to your usual NIG contact and for claims against policies underwritten by UKI please contact your usual claims representative.
About NIG
We’ve been experts in commercial insurance for 125 years.
The National Insurance and Guarantee Corporation (NIG) is a broker only insurer; we believe in getting to know both the brokers we work with and their clients’ businesses, building trusted partnerships that last for the long-term. Our highly experienced underwriting team are focused on working with brokers to identify and understand the risks faced by UK enterprises. Together, with our risk control experts and risk management tools we develop solutions to help UK enterprises reduce and mitigate key exposures. We offer a wide range of products with flexibility to create tailored insurance cover and when clients need us, claims are dealt with quickly and fairly through a proactive claims approach.
Our trading model has been designed to reflect the differing requirements of how brokers like to trade, with regional offices, National Trading Centre, National Schemes Centre, eTrade Centre of Excellence and dedicated experts for specialist sectors.
We’re investing in new technology to make us even easier to trade with. We’re launching an online risk management resource supported by our in-house Risk Control Team and introduced online claims submissions to speed up the claims process, minimising disruption to clients’ businesses. We are also the only insurer two years running with a five-star rating for both TheHub and Software Houses, in the Insurance Times 2019 and 2020 eTrade survey.
We are dedicated to making UK enterprises more resilient.
NIG is a wholly owned subsidiary of Direct Line Insurance Group plc, providing stability and financial strength. Our policies are underwritten by U K Insurance Limited.