Allianz Commercial receives claims service accolade
Authored by Allianz
Allianz Commercial has achieved the 2022 Gracechurch Claims Service Quality Marque (SQM) after research found brokers appreciated its handlers’ expertise and its digital assets, in particular the online Claims Hub and Live Chat function.
Independent insurance research consultancy Gracechurch awards the SQM annually to UK mid-market insurers whose claims teams have been rated as consistently delivering outstanding service quality. This is the sixth year in a row that Allianz has received the accolade, as it outperformed the market for communication and commerciality and achieved positive ratings for speed, relationships and expertise.
This year’s Gracechurch survey found in particular that Claims Hub is highly appreciated by brokers for making the claims process faster and more efficient and the Live Chat function is praised as another effective tool for enhanced claims communication.
“Delivering tech-enabled claims service to such a high standard is really impressive and definitely raises the competitive bar, something we strongly support,” commented Ben Bolton, managing director, Gracechurch.
Margaret Scott, head of claims strategy and customer experience, Allianz Insurance, added: “It is a tremendous recognition for our teams, who constantly innovate to deliver best-in-class customer service and broker support.”
The Claims Hub was launched in 2020 as a digital platform allowing brokers to conveniently notify motor claims and follow their progress. Allianz continuously enhances its claims technology. On the Live Chat, brokers can have an online conversation with a claims handler, or Claims Hub’s present position trackers can give them live status updates on key aspects of their claims. More recently, Allianz has also been giving access to Live Chat to some loss adjusters, as part of a pilot to speed up transfer of information.
The Notify app, which was launched at the same time as the Claims Hub to enable drivers to notify a claim from their phone, is also being upgraded with direct links to the Claims Hub and the Live Chat.
About Allianz
Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group, a leading integrated financial services provider and the largest property and casualty insurer in the world.
The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do.
Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.
Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey. Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz. youTalk-insurance sharing Allianz Insurance news and video