Insurtech adds seven new members to its executive team to drive business growth
Business now employs over 850 staff and secured Best Companies accreditation in 2023
Policy Expert, the UK’s leading personal lines insurTech, has announced the expansion of its leadership team with the creation of seven new roles to help accelerate its growth plans and deliver practical innovations in products and customer service.
The expansion follows a significant year of growth, with Policy Expert ranking first for new policy sales across many price comparison websites while maintaining market-leading renewal rates of c.90%¹. The business has grown new policy sales by 66% and renewals by 97% over the last three years, underpinning a 110% rise in gross written premiums and increasing its customer base to more than 1.4m policyholders2.
Effective from January 2024, Policy Expert’s new senior appointments bring together a wealth of talent and experience as part of an expanded executive team, including:
- Linda Crichton as Chief Customer Officer, who will oversee the day-to-day operations of Policy Expert’s contact centres in Motherwell and Milton Keynes.
- Alex Bearpark as Chief Insurance Risk Officer, who will be responsible for the team’s insurance risk and reserving functions.
- Antony Green as Chief Product & Technology Officer, who will lead on technology, cloud solutions and product delivery initiatives.
- Christine Minetou as Chief Pricing Officer, who will guide the pricing strategy across key products.
- Audrey McDade as Chief Compliance Officer, who will be responsible for the compliance and corporate risk functions across the business.
- Millie Nash as Chief People Officer, who will oversee recruitment, payroll, learning & development initiatives and internal communications.
- Gary Barker as Managing Director of Trinity, who will lead on claims.
The seven new appointments will join existing executive team members Steve Hardy, Executive Chair; Adam Powell, Chief Operating Officer; Kevin Chidwick, Chief Financial Officer; and David Prior, Chief Underwriting Officer.
Policy Expert has grown consistently to employ over 850 staff across its London, Milton Keynes and Motherwell offices, welcoming 85 new starters in the last six months alone. The business now supports 1.4 million customers across the nation and has been rated the number one provider for home insurance on Reviewcentre.com since 2013.
Policy Expert was also recently recognised as an ‘outstanding’ business in the Best Companies accreditation scheme, ranking among the insurance sector’s top ten employers in 2023 and among the UK’s 100 best large companies to work for.
The bolstering of the executive team will support Policy Expert's growth ambitions for the year ahead. Its strategy is supported by strong digital distribution relationships, best-in-class data science capabilities, its vertically-integrated claims model and tech-led customer experience which results in market-leading renewal rates.
Steve Hardy, Executive Chair at Policy Expert, said: “We are delighted to announce the expansion of Policy Expert's executive team, with the promotion of seven talented individuals from across our business to help drive forwards the next stage of our growth plans.
“This exciting change will ensure our key business strategies are shaped by input and support from across every aspect of Policy Expert. Our expanded team will help us to operate as a single, unified business as we continue to grow our proposition and market share.
“I couldn’t be happier with the extensive experience and strategic acumen around the table of our new leadership team. Their collective input will help to ensure we keep innovating and putting customers’ needs first throughout 2024 as we build on our position as the UK’s leading personal lines insurTech.”