Marsh has announced that it will resume full control over its Norwich, UK-based client support and processing services during the course of 2018 following the conclusion of its core 10 year partnership with Capita Plc. Capita will continue to provide support to Marsh’s UK operations through its offshore facility in Pune, India.
On conclusion of the agreement approximately 550 Capita employees, who are already based in Marsh’s Norwich office, will join Marsh’s 470 existing colleagues in the city.
“Over the last 10 years, our office in Norwich has become an increasingly important part of the way we support our multinational clients,” said Mark Weil, CEO of Marsh UK & Ireland. “In that time we have benefitted from Capita’s broad expertise, especially as we undertook some major operational initiatives that enabled us to improve our client service.”
Alistair MacTaggart, managing director, Capita Insurance Services said: “Over the past 10 years, we have worked closely with Marsh colleagues in Norwich and from our operations in India to transform and enhance client services, enabling Marsh to sustain superior client experiences into the future. We are pleased to be continuing that support through our centre of excellence in Pune.”