Major boost for Thomas Carroll claims team

L-R, Roxanne Jones - Claims Executive, Helen Love - Head of Claims, Chris Hackett - Senior Claims Executive - Thomas Carroll Group

Thomas Carroll Group plc, the insurance broking, health & safety and financial planning company, has enhanced its in house claims team with the appointment of a new Head of Claims, Helen Love and Senior Claims Executive, Chris Hackett.

Helen, brings 20 years of insurance experience and managerial skills to head up the claims team, who last year alone handled over 4000 claims with a settlement value in excess of £41m across a wide range of sectors.

With 30 years of experience, Chris previously worked at RSA and Cunningham Lindsey as a major loss adjuster and Chartered construction manager.

Chris has successfully handled a broad range of complex claims, from residential property damage and subsidence claims, to large multi-million pound construction and industrial losses.

Law graduate Roxanne Jones' appointment as Claims Executive brings added value and strength to the future of the team, with her commitment to the management of motor, property and liability claims.

Helen Love, Head of Claims said: "Claims management has evolved in recent years and the industry as a whole has seen many cut backs.  Unlike many of our competitors, Thomas Carroll has accepted the challenge and resourced an in-house, client-facing team of specialists, capable of negotiating the right results for our clients.  Expertise and technical ability is key. Purposeful recruitment and our graduate programme brings an exciting mixture of youth and ambition.  Our objective is to minimise disruption to our clients’ businesses following an incident and deliver a hands-on service. We aim to be on site representing our clients when a significant loss occurs. Our promise to be 'with you every step of the way' is taken very seriously.”