Home & Legacy - Review of 2014 and what to look out for in 2015 (video)

Barry O'Neill, Managing Director, Home & Legacy reviews 2014 and talks about plans for 2015

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Home & Legacy - Review of 2014 and what to look out for in 2015 video

Hello and Happy New Year to you all. My name is Barry O’Neill from Home & Legacy, and I’d like to take this chance to thank all our brokers for your support over the last year.

I am sure you all know that the market in 2014 was particularly competitive, and I am aware that you have more options than ever as to where you place your business so it was really pleasing for me to see our conversion rates improving as the year progressed. That tells me that we have been more successful in delivering to you competitive products in terms of cover and price. Thank you for recognising that in the support many of you gave to us last year

Your recognition of our service has also been reflected in industry surveys - we came 6th in the Insurance Times Broker Survey and we were also nominated for an Underwriting Service Award. Thank you for taking the time to respond to those surveys.

Ultimately we are rightly judged by our clients on our claims service and I am delighted that clients who have had a claim have rated our performance with a Net Promoter Score of  66.2, which is a great result which I believe justifies your confidence in recommending us to your clients.

So what’s next for Home & Legacy in 2015? Well firstly, in quarter one, we will release our new and improved Landlord polices. We have taken what is already a successful product and improved it.

Furthermore, we have listened to broker feedback and we will be making some significant changes to our Motor policy wordings in the 2nd quarter. 

More information on these exciting developments will follow in the coming months.

Finally, I’d like to wish you all the very best for the New Year. We look forward to working with you and building on our existing relationships. If you have issues or opportunities you would like to discuss with me then please don’t hesitate to contact me directly.


The thoughts and opinions shared in this video transcript are provided for information purposes only and do not represent the views and opinions of You Talk Insurance Limited.  Professional advice should always be sought before making any decision.


About H&L

Established in 1995, Home & Legacy is one of the leading providers of high net worth insurance in the UK. We are best known for providing high net worth household, landlord and worldwide travel insurance.

Our experienced advisors are dedicated to providing a first-class service. And if it becomes necessary to make a claim, our in-house team handles this to the highest standards. youTalk-insurance is sharing Home & Legacy insurance news and video.