Sarah Mallaby is Director of commercial and personal broker markets at Allianz UK, responsible for the North, North West, Midlands & South West and South-East regions. Sarah was previously head of technical claims where she led Allianz’s claims technical excellence programme and delivered significant improvements in claims supplier and broker relationship management. Sarah joined Allianz in 2012 from Aviva where she worked in the Claims team for 12 years. A law graduate and ACII qualified, Sarah represents Allianz on a number of Industry forums including the ABI Jackson Sub Group, ISCIF, and solicitor led Jackson Working Group. Through these forums Sarah has played an active role in market management and lobbying on the reform agenda for both disease and personal injury claims.