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Zurich introduces new service for customers with hearing difficulties
Zurich has announced it is partnering with British Sign Language (BSL) Online Interpreting Service, SignLive, to introduce a dedicated new service for its deaf and hard of hearing customers.
Zurich is the first insurer to offer this flagship service which enables customers with impaired hearing to contact the insurer using a SignLive video interpreter. The interpreter acts as a middleman on behalf of the customer, carrying out their instructions, liaising with the insurer and sharing feedback with the customer.
Customers using the service for the first time need to register with SignLive to complete online security and video quality checks before accessing an interpreter.
Once registered, customers can access this free service from any mobile device by downloading the app from the App store or Google Play. They can also access it by installing the SignLive system on their desktops without having to download additional software.
Richard Pash, Zurich's Executive sponsor for Vulnerable Customers, comments, “We’re very proud of our partnership with SignLive. It’s a fantastic service which we think will make a real difference to our customers with hearing difficulties enabling them to engage with us in a meaningful way which really works for them. We’re confident that this service will be well received and continue to look for ways to innovate and enhance the customer experience for all our customers”.
Joel Kellhofer, Director, SignLive comments, “We’re delighted to be working with Zurich as the first insurer to be using the service, helping Zurich enhance the customer experience for its Deaf British Sign Language users. We’re confident that the service will prove popular with Zurich’s customers”.
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