The Chartered Insurance Institute
21 Lombard Street London EC3V 9AH
+44 (0)20 8989 8464
  • About CII

    The Chartered Insurance Institute (CII), the leading professional body for the global financial services profession, exists to promote higher standards of integrity, technical competence and business capability. With over 115,000 members in more than 150 countries, the CII is the world's largest professional body dedicated to insurance and financial services.


    Our membership covers all disciplines within the insurance industry (claims, broking, underwriting), those working in the life and pensions sector, the mortgage advice market and financial advisers (under the Personal Finance Society brand).

    Our Royal Charter requires us "to secure and justify the confidence of the public" in our members and in the insurance and financial services sector.

CII opens MEA office in response to growing demand


The Chartered Insurance Institute (CII) is opening a new office to cover the Middle East and Africa (MEA) in response to growing demand from the region for the raising of professional standards and has appointed Gaenor Jones as Regional Director, MEA, CII and Personal Finance Society (PFS).

As insurance and financial services providers continue to grow and invest in MEA, there is increasing demand for the CII’s professional qualifications, training and CPD in the region. The CII already has established links with the regulators and financial companies based in UAE and this new hub will help serve the region more effectively. The new role of MEA Regional Director will be responsible for building on these relationships and developing the CII and PFS offering in the region.

Gaenor Jones brings over 25 years’ experience in the Banking, Investments and Compliance sector, gained both in the UK and the Middle East working for blue chip financial services providers. She joins the CII from Takaud, DIFC, where she was Regional Head of Wealth Management; and previously Head of Sales, Investments and Takaful, for Abu Dhabi Islamic Bank. Gaenor settled in Dubai over 10 years ago working with Lloyds Bank International and has strong links with the financial community there. She is a Certified Islamic Banker and holds the Diploma for Financial Advisers, as well as qualifications in compliance supervision and regulated mortgage advice.

Keith Richards, MD of the CII and CEO of PFS said: “It is fantastic to see how the financial services community is growing and developing in MEA and with it, an increased appetite for professional standards. As the international Chartered professional body for insurance and financial services, we are committed to an established and developing collaboration with the UAE authorities. We equally want to better support existing and new members in the region more effectively and this new hub will enable us to do this. Gaenor’s experience of working with the region will be invaluable in this new role and we are very pleased that she has joined us.” 

Gaenor Jones, MEA Regional Director for the CII and PFS, said: “This is a really exciting time for the MEA region as its financial sector continues to mature. I am delighted to be taking on this new role at such a strategically important time for financial services within the region. I am passionate about the role insurance and financial services plays in society and look forward to building greater consumer trust to engage the sector”

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