The Chartered Insurance Institute

21 Lombard Street London EC3V 9AH
+44 (0)20 8989 8464
  • About CII

    The Chartered Insurance Institute (CII), the leading professional body for the global financial services profession, exists to promote higher standards of integrity, technical competence and business capability. With over 115,000 members in more than 150 countries, the CII is the world's largest professional body dedicated to insurance and financial services.


    Our membership covers all disciplines within the insurance industry (claims, broking, underwriting), those working in the life and pensions sector, the mortgage advice market and financial advisers (under the Personal Finance Society brand).

    Our Royal Charter requires us "to secure and justify the confidence of the public" in our members and in the insurance and financial services sector.

CII new Generation Group of 2018 launches


Over forty rising stars from across the profession are about to start the Chartered Insurance Institute (CII)’s flagship talent programme: the New Generation Group. The 2018 class is made up of future leaders from all walks of insurance with representatives from the likes of Arthur J. Gallagher, Aviva and RSA, among others.

The New Generation talent programme helps develop future leaders and provides participants with the opportunity to make a difference to the future of their profession across claims, underwriting, insurance broking and the London Market.

This year’s programme will include:

  • A ‘behind-closed doors’ interactive session with the Financial Conduct Authority to help the participants understand how the regulator goes about its task;
  • Talks from Members of Parliament and policy and public affairs experts in the insurance sector, and a tour of the Houses of Parliament;
  • Training on subjects such as strategic thinking and dealing with the media.

Each specialist group will also be asked to identify and complete a project or initiative that it believes could make a difference to the insurance profession and contribute to building public trust. Typically taking around a year to complete and involving collaboration amongst group members across the country, these projects are both challenging and rewarding.

Previous groups have delivered projects that have challenged the insurance profession on serious issues that impact consumers from claims handling to vulnerable customers and fraud. A recent Claims Faculty group project scooped several awards this year for its claims handling guide for the Home Office and police as part of the new Riot Compensation Act.

Keith Richards, Managing Director of Engagement, at the CII, said: “The programme has been designed to give the participants a broader understanding of the insurance sector and provide them with the opportunity to learn key management and project skills, develop a wide network across the market and influence change for the good of the public. Every year we are really impressed by the quality of the candidates on this programme and the creative solutions that they develop. We are all looking forward to see what this new intake will come up with and to throw down the gauntlet for the profession to respond to emerging issues and opportunities the market and customers face.”

Participants in the 2017/18 New Generation Group programme are:


  • Mark Seaton ACII, strategic execution manager, Zurich
  • Jamie Glover ACII, reinsurance treaty consultant, NFU Mutual
  • Jennifer Watson ACII, casualty underwriter, QBE European Operations
  • David Garrahan ACII, surety underwriter, Chubb
  • Chloe Adams ACII, wordings technician, XL Catlin
  • Louise Martin ACII, schemes development underwriter, Hiscox
  • Lauren Lilley Dip CII, development underwriter, RSA Insurance
  • Georgina Willmer ACII, commercial motor underwriting consultant, Aviva
  • Sundeep Kaur Dip CII, Axa Insurance DAC
  • Sarah Gray ACII, senior pricing analyst, Allianz Insurance
  • Alexandra Sharman-Cox ACII, professional liability underwriter, Atrium Underwriting

Insurance Broking

  • Craig Morris Dip CII, account executive, Arthur J Gallagher
  • Grace Stratford Dip CII, account handler, Lark
  • Anna Goodley ACII, account executive, Lycetts
  • Nicholas Brayne Dip CII, account technician, Sutton Winson
  • Alycia Thomson ACII, client service manager, PIB Insurance Brokers
  • Thomas Drury Dip CII, private client adviser, Saffron Insurance Services
  • Raphy Goldberg Dip CII, client service executive, Hamilton Leigh
  • Max Leggett Dip CII, account manager, Marsh
  • Christopher Bates Dip CII, associate director, United Insurance Broker
  • Louise Radford ACII, senior associate, Miller Insurance Services
  • Caroline Hanson ACII, claims relationship manager, Luker Rowe

London Market

  • Caroline Brown Dip CII, underwriter, MS Amlin
  • Christopher Quick ACII, senior international underwriter, Zurich Insurance
  • Emily Hughes ACII, senior underwriter – political risk, AIG
  • Charlie Ladlow Dip CII, senior specialist underwriter, RSA Insurance Group
  • Zia Patel ACII, head of financial planning & analysis, Berkley Re UK
  • Jonny Allen ACII, head of offshore wind, G Cube Underwriting
  • Jessica McCausland ACII, portfolio solutions assistant, StarStone
  • Tom Perkins, DipCII, assistant manager, W K Webster & Co
  • Sophie Ezadkhasty ACII, underwriter, Swiss Re
  • Tom Davies ACII, upstream energy broker, Marsh


  • Gavin Simpson ACII, claims controller, Allianz
  • Megan Hodson Dip CII, claims adjuster, Markel
  • Victoria Wake Dip CII, claims & operations analyst, Tesco Underwriting
  • Laura Joslin Dip CII, data services officer, Motor Insurers’ Bureau
  • Thomas Williams Dip CII, senior claims manager, One Call Insurance
  • Stephanie Wood Dip CII, commercial personal claims manager, Crawford & Co
  • Stephen Matchett ACII, claims inspector, Zurich Insurance
  • Greg Dunford Dip CII, claims handler, RSA Motability
  • Stephen Fisher Dip CII, learning & development officer, Ageas Insurance
  • Michael Clark ACII, technical claims team leader, NFU Mutual
  • Peter Morley Dip CII, claims negotiator, Aspen Risk Management
  • David Moorcroft Dip CII, claims control manager, Legal & General

Latest video

CII's manifesto journey so far...

It’s been just over a year since the CII launched its strategic manifesto outlining its plans to secure and justify the confidence of the public. Watch this video... click here for more