The Chartered Insurance Institute

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  • About CII

    The Chartered Insurance Institute (CII), the leading professional body for the global financial services profession, exists to promote higher standards of integrity, technical competence and business capability. With over 115,000 members in more than 150 countries, the CII is the world's largest professional body dedicated to insurance and financial services.


    Our membership covers all disciplines within the insurance industry (claims, broking, underwriting), those working in the life and pensions sector, the mortgage advice market and financial advisers (under the Personal Finance Society brand).

    Our Royal Charter requires us "to secure and justify the confidence of the public" in our members and in the insurance and financial services sector.

Chartered Insurance Institute appoints new Claims Faculty Head


Jeremy Trott ACII has been appointed as the new chair of the Claims Faculty board of the Chartered Insurance Institute (CII). He succeeds out-going chair David Bonehill who has stepped down after three years in the role.

Jeremy brings a mix of strategic, operational and claims experience to the role. He has been head of operations, claims for Chartered Insurer Allianz UK since 2012 where he has led the operational delivery of all key aspects of the insurer’s claims strategy and sponsors globally the Claims Expert Network for Allianz SE. Jeremy was previously head of strategic innovation at Allianz UK where he set the strategy for innovative thinking across the Allianz UK business.

Keith Richards, Managing Director of Engagement (CII) commented: “Jeremy’s appointment as Chair comes at an exciting time in the development and evolution of the role and direction of the Claims Faculty as part of the CII’s overall strategic review and I look forward to working with him for the benefit of the profession and the public. Change is a constant for those working in claims as new technologies, regulations, legislation, market conditions and customer expectations impact the way insurers and their service providers have traditionally handled claims and Jeremy’s experience, insight and leadership will help ensure the Claims Faculty board continues to play a key role in setting professional standards, supporting members lifelong learning and providing a voice for the claims profession on issues related to claims and public trust.”

Richards also thanked out-going chair David Bonehill who has steered the Claims Faculty for the last three years with notable developments including the Claims Career Pathway to support those interested in pursuing a career in claims, support for thematic reviews by the Financial Conduct Authority and a strategic review.

Jeremy Trott said “I am delighted to have been appointed Chair of the Claims Faculty at this crucial time in both the professional body’s’ and the claims professions development. With the large number of challenges facing the industry and claims in particular – both technically & non-technically, it is vital that we further develop and enhance standards and skills across claims to remain relevant to the changing world and to align ourselves to our two key goals of public trust and the training and development of our members.


The CII's Claims Faculty promotes the highest standards of professionalism for technical knowledge, client service and ethical practice across the entire claims community for the ultimate benefit of the profession and consumer/customer alike, engendering confidence and trust in the profession. The Faculty supports members in achieving this goal through a wide programme of activities, including advocacy, guidance, publications and related tools, training and educational events as part of a wider Continuing Professional Development (CPD) offering. The faculty also provides a voice with regulators and other key bodies on issues related to claims and customer outcomes.

Claims Faculty Advisory Board

The Claims faculty advisory board is made up of key executives from the market whose role is to provide advice, technical expertise, and access to key personnel and advocacy of the CII's professionalism agenda. The board's guidance informs the activities of the faculty and board members also act as advocates for the faculty, the CII and the profession.

The full members of the CII’s Claims Faculty board are as follows:

  • Jeremy Trott ACII, claims director, Allianz Insurance
  • Martin Milliner ACII, general insurance claims director, LV
  • Sue McCall, ACII Chartered Insurer, head of claims, Aspen Risk Management
  • John Cawley, Dip CII head of claims, Towergate
  • Andrew Wilkinson, head of technical claims, Aviva
  • David Bonehill ACII, claims director, Ecclesiastical Insurance Group
  • Martin Ashfield ACII, head of commercial property claims, Axa Insurance
  • Carolyn Mackenzie, complex claims & strategy director, RSA
  • Graham Hughes ACII, head of claims, Esure
  • David Frost FCII, director technical & large loss, Direct Line Group
  • Karl Parr ACII, head of claims technical excellence and development, Ageas
  • Anne Golder FCII, operations director, Broker Direct
  • Stephen Roberts ACII, head of UK claims, Riverstone Insurance
  • Malcolm Hyde, FCII, executive director, Chartered Institute of Loss Adjusters
  • Tony Emms ACII Chartered Insurer
  • Judy O'Neill, vice president - Claims Europe, Travelers
  • And; One year New Generation Group participant member: Phil Beattie, home & commercial property consultant, Direct Line Group

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