Managing customer relationships in times of change
Authored by RSA
Covid-19 and both the current and future economic turbulence is likely to redefine almost every area in the way we do business. It’s likely to change what we sell, how we sell it, who we sell it to and even the demand for buying it in the first place. On top of this, those changes are going to alter the relationships we have with our customers, both existing and prospect.
In this PODCAST, we take a look at managing customer relationships with Alex Hardy, Sales Director of our UK Commercial Lines division. Alex talks through changes he has seen in customer behaviour, forging relationships in a digital world and tips to future-proof your business and relationships.
At a time of sweeping change in customers’ relationships with business, first-mover advantage could play a major role in the future growth and prosperity of your business. Learn more about how to grab that advantage with the expert insights available at our knowledge hub.
About RSA
With a 300-year heritage, RSA is one of the world’s leading multinational insurance groups.
Today, RSA employ around 23,000 people, serving 17 million customers in around 140 countries. While RSA's origins lie in London, RSA is a global company with businesses in both mature and emerging markets. RSA have major operations in the UK, Ireland, Scandinavia, Central and Eastern Europe, Canada, Asia, the Middle East and Latin America. youTalk-insurance sharing insurance news and video.