QBE enhances FastFlow e-trade platform with Live Chat


To help insurance brokers respond to customers faster and to further enhance their SME e-trade proposition, QBE has introduced Live Chat onto its proprietary e-trade platform, FastFlow.

Live Chat is initially being trialled on five products - Minibus, Mini Fleet, Office, Business Combined and CyberCrime, with the intention of widening it to other products soon. Live Chat has already proved popular with brokers since QBE launched it on various broker platforms last year. In the last 12 months the SME team has handled 7,900 chats.

Brokers logging onto FastFlow can click the chat icon to have a real-time on-screen conversation with decision-makers in QBE’s Stafford office. This allows them to get answers to questions quicker than having a phone conversation and allows them to perform multiple tasks simultaneously, such as speaking to the customer while utilising the live chat feature.

Corinne Pringle, QBE E-trade Development Manager, commented:

“The ability to speak to an expert live while using the FastFlow platform is yet another way we are making it easier for brokers to trade online. We know the pressure that brokers are under to get back to customers in good time, so as well as offering freephone help, email and online referrals, Live Chat is another way to help brokers maximise the benefits of e-trading without losing access to empowered specialists.”

If you would like to talk to QBE about their FastFlow e-trade platform, CLICK HERE, leave a message and youTalk-insurance will pass your enquiry on


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