Premium Credit responds to cyber incident


Official statement from Premium Credit:

“On Sunday 16th September, our virus monitoring alerted us to a cyber incident.  We followed our extensive security protocols designed to protect our systems and isolate our partners from harm; we then began the investigation into the incident with 3rd party experts.  Our forensic investigation into the incident is ongoing and we have found no evidence of data loss.

Most systems are now working and brokers are able to trade, with very few exceptions.  We continue to work around the clock to restore all services for our brokers, and this will continue until all systems are back online.

We’ve been communicating regularly using email, phone, social media and in person with our partners, customers and the regulator throughout this incident - and we are extremely grateful for their support and patience.  Our call centres were available from Monday afternoon to field customer queries, and we have extended our opening to Saturday between 10am to 2pm.

We are committed to doing the right thing, and not disadvantage any customer as a result of the incident.  We have communicated that any payment that is delayed as a result of the outage will not be treated as a default and will not incur a default charge.

We can only apologise for the disruption this has caused our partners and their customers.”