Premium Credit Outstanding Conduct in Collections nominee in 2020 Credit Awards
Authored by Premium Credit
Our Collections and Recovery team were finalists in the ‘Outstanding Conduct in Collections’ category at the 2020 Credit Awards, the UK’s largest awards for the credit industry.
This year the Credit Awards programme has seen a record number of both individual companies entering and total award entries. Hosted by comedian Justin Moorhouse, the Credit Awards took place remotely, with each winner announced in a digital broadcast format. The awards, known as 'the Oscars of the credit industry' recognise and reward innovation, best practice and the hard work of individuals, business divisions and pan-global conglomerates.
The award entry outlined our recognition to reinvigorate the collections & recoveries environment to ensure that our business operated efficiently, effectively and, above all, putting customers and partners at the heart of business operations.
The shortlisted entry included details of the importance we place on treating customer’s fairly, fully understanding their circumstances and dealing with them in an empathetic manner regardless of their ability to repay or not.
As part of improvements outlined in our entry, we appointed a new Head of Collections & Recoveries (HoCR) to provide a renewed focus on the team’s culture and performance.
Tara Waite, Premium Credit’s CEO commented: “We are delighted to have been shortlisted for the work we do to support our partners and their customers. Our Collections and Recovery team make significant efforts to understand and help our customer get back on track in collaboration with our partners, and minimise financial losses.”
We are the leading provider of premium finance in the UK and Ireland, and the only company endorsed by BIBA. We are authorised and regulated by the Financial Conduct Authority, and work with over 3,000 producers of all sizes. We serve over 2.1 million customers, process 24 million direct debits and receive advances of £3.5 billion.
For over 30 years, we’ve led the market through thought leadership, innovation and technology and have helped our partners offer finance compliantly to their customers through face-to-face, telephony and online channels.
We continue to invest to ensure we provide a quality service and support that helps you grow your business and commission. From the delivery of a seamless customer journey, which includes real time decisioning for financing and 24/7 account servicing, to consultation that improves the offer of finance to customers, we are committed to growing the premium finance market.
Our Specialist Lending division also provides finance to pay other annual costs, such as professional fees, membership subscriptions, commercial service charges, golf clubs and school fees.
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