NMU takes the crown in Broker Satisfaction Survey


Authored by NMU

Here at NMU, we are firmly committed to delivering outstanding service – whether through our underwriting expertise, innovative products, or our ability to handle claims quickly and efficiently; broker satisfaction is always our top priority.

To that end, we are incredibly proud to be awarded the top spot in Insurance Age’s Broker Satisfaction Survey for Commercial Lines!

The research conducted by Insurance Age questioned brokers on a number of key performance metrics for service delivery, which covered efficiency in providing quotes, quality of underwriting, communication, access to decision makers, policy documentation, cover and renewals.

Speaking on NMU’s performance in the survey, Head of Marine and Specialty, Guy Smith said,

Service has always been at the heart of NMU; our dedication to providing excellent service has played a crucial part in our success over the last 40 years. Having the right people in the business who are always striving for excellence ensures that we can deliver a consistent, top-quality service to brokers and policyholders across our range of products and services. We are immensely proud of this achievement and our thanks go out to the brokers who gave their feedback in this survey.

The deep dive poll into strengths and weaknesses placed NMU in the top spot, receiving an average satisfaction score of 78.19% - three points higher than the next insurer.

Managing Director, David Perfect added,

Needless to say, we are delighted with these results and honoured to be regarded as one of the leading service providers for Commercial Lines insurance in the industry. This is yet again a reflection of what we do best, which is provide top quality service to our brokers. We thank each and every one of our broker partners who voted for us.


About NMU

NMU is an award-winning provider of specialty insurance solutions

We are the first choice for brokers looking for specialty insurance, offering solutions that are not simply off-the-shelf, but built upon a real understanding of the risks faced by policyholders. This, together with our ability to write risks such as storage, installation, construction and exhibitions outside of the UK and offer terrorism cover on overseas property, sets us apart from the competition.

You can count on us, when you need us most! We are NMU

Our team of professionals based across the UK, provides customers with an in-depth product knowledge and a real personal service.

We provide bespoke insurance products that are not simply off-the-shelf solutions, but built upon a real understanding of the risks faced by policyholders as well as offering added value services to benefit our clients.

Our product and services range comprises:

Cargo InsuranceMarine cargo policies cover goods during import and export, including any incidental storage, as well as domestic distribution. Stock throughput polices can cater for all this plus other, intentional storage…read more

Freight Liability InsuranceCovering the liabilities to which hauliers, freight forwarders and warehouse keepers are exposed when they contract to move or store goods owned by others…read more

Engineering InsuranceCovering contractors’ all risks (CAR), erection all risks (EAR) and contractors’ plant; machinery movement (and installation), breakdown and business interruption; deterioration of stock; and electronic risks…read more

Marine Equipment InsuranceCovering remotely-operated and autonomous underwater equipment – ROVs, AUVs and the like…read more

Terrorism and Sabotage InsuranceStandalone terrorism cover can be a more flexible and cost-effective alternative to traditional placement routes…read more

Motorsport InsuranceDesigned for commercial risks, our motorsport policy offers 24/7 cover for teams at all levels across all disciplines…read more

Cyber InsuranceProviding SMEs with a simple, robust solution for cyber liabilities, cybercrime and restorative support…read more

Risk ControlWhilst we pride ourselves on our claims service, there is far more benefit to policyholders in preventing loss and damage in the first place…read more

Online FacilitiesTo complement our award-winning service, we use online facilities to assist NMU policyholders and brokers alike…read more

Claims ManagementWe pride ourselves on prompt and efficient claims management, which is supported by the use of independent surveyors and adjusters to quantify larger losses and to give advice on mitigation measures…read more

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