NIG streamline their motor total loss procedures
Authored by NIG
We’re always looking for ways to make life easier for you and your clients. When a motor incident occurs, it’s important that your client’s claim is dealt with as efficiently as possible. So we’re streamlining our claims process to speed up total loss decision making.
Our claims handlers will use a new Damage Evaluation Calculator to effectively identify from the first phone call whether a vehicle is likely to be a total loss or not. If it is a total loss they can pre-book a telephone appointment for the engineer to contact the client and agree a valuation, making the process a lot quicker.
Once documents have been received and indemnity confirmed we will pay the total loss claim by Faster Payment so that the agreed settlement reaches the client’s account as soon as possible.
However, should the vehicle be deemed repairable, the handler will discuss the full extent of the damage with the client and send them a link so that digital photographs can be sent directly to the engineer.
The engineer will review the photographs and authorise repairs, often without the need for a physical inspection, reducing the time off the road for your clients.
To speak to someone at NIG about their motor insurance proposition CLICK HERE, leave a message and youTalk-insurance will pass your enquiry on.
About NIG
We’ve been experts in commercial insurance for 125 years.
The National Insurance and Guarantee Corporation (NIG) is a broker only insurer; we believe in getting to know both the brokers we work with and their clients’ businesses, building trusted partnerships that last for the long-term. Our highly experienced underwriting team are focused on working with brokers to identify and understand the risks faced by UK enterprises. Together, with our risk control experts and risk management tools we develop solutions to help UK enterprises reduce and mitigate key exposures. We offer a wide range of products with flexibility to create tailored insurance cover and when clients need us, claims are dealt with quickly and fairly through a proactive claims approach.
Our trading model has been designed to reflect the differing requirements of how brokers like to trade, with regional offices, National Trading Centre, National Schemes Centre, eTrade Centre of Excellence and dedicated experts for specialist sectors.
We’re investing in new technology to make us even easier to trade with. We’re launching an online risk management resource supported by our in-house Risk Control Team and introduced online claims submissions to speed up the claims process, minimising disruption to clients’ businesses. We are also the only insurer two years running with a five-star rating for both TheHub and Software Houses, in the Insurance Times 2019 and 2020 eTrade survey.
We are dedicated to making UK enterprises more resilient.
NIG is a wholly owned subsidiary of Direct Line Insurance Group plc, providing stability and financial strength. Our policies are underwritten by U K Insurance Limited.