Liberty Specialty Markets awarded outstanding service quality marque by Gracechurch
Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group, has been awarded the 2022 Outstanding Service Quality Marque (SQM) by Gracechurch, the independent insurance research consultancy, for the fifth year running.
The SQM is awarded annually to the claims teams of London Market insurers who have been rated as having consistently delivered outstanding claims service. The winners have the highest ratings from the results of independent robust evidence gathered from specialist claims brokers.
LSM is one of six London insurers to receive this accolade in 2022. The winning insurers were all strongly recommended by claims broking specialists and consistently highly rated for communications, commerciality and maintaining strong relationships.
Mike Gillett, Chief Claims Officer at LSM, commented: “It’s hugely gratifying to be recognised for the quality and consistency of our claims service yet again. Through our integrated claims, underwriting and risk management services, we aim to deliver superior value at every stage of the claims journey. The Gracechurch SQM puts that under the microscope. This award reflects the highly-focused, disciplined approach delivered by our claims team.”
First launched in 2017, the Service Quality Marque is awarded to businesses that excel in consistent service quality based on the Gracechurch Claims Service Report.
Authored by Liberty Specialty Markets
About Liberty
Liberty Specialty Markets offers specialty and commercial insurance and reinsurance products across key UK, European, Middle East, US and other international locations.
We provide brokers and insureds with a broad range of products through both the Company and Lloyd’s markets and have over 1,700 staff in approximately 65 offices. Liberty Specialty Markets was established in September 2013 bringing together Liberty’s company, syndicate and reinsurance operations into one combined operation, composed of three business units: Commercial, Specialty, and Reinsurance (Liberty Mutual Re). This integrated approach means brokers and clients can benefit from our global reach and operating efficiencies.
Liberty Specialty Markets is part of global insurer, Liberty Mutual Insurance Group, a diversified global insurer, formed in 1912 and headquartered in Boston, Massachusetts. Liberty Mutual is the 5th largest global insurer based on 2017 gross written premium, with over 50,000 employees in 30 countries and economies around the world. Our purpose is to help people embrace today and confidently pursue tomorrow. The promise we make to our customers throughout the world is to provide protection for the unexpected, delivered with care. We achieve this by offering a full range of personal, commercial, and specialty Property & Casualty insurance coverages. Our customers’ trust has earned us the 68th spot on the Fortune 100 list of largest corporations in the U.S., based on 2017 revenue.